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Old 10-24-2008, 06:21 AM   #1
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Default Unanswered: Can't Log In to Webkinz; Free Vacation

Well, despite the latest announcement from Ganz on trying to do better with glitches and other problems, I can't log into two of four accounts this morning. I get a message saying that I can't connect to Webkinz World and to try back again later.

However, on a positive note, on one of the accounts I was able to log into, I did get the free vacation. Since I already had an active ticket to the tropical island, there were two tickets shown. One with the ticket I had purchased yesterday and the time remaining on it, and another vacation ticket next to it.

I hope they get this fixed so that I can log into all of my accounts. The account that I could not get into happens to be my main account. On a positive note, my daughter's account is seems to be working!

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Old 10-24-2008, 06:25 AM   #2
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Default Re: Can't Log In to Webkinz; Free Vacation

I'm getting the same message on 2 of my 3 accounts, one of the ones I can't get in has EVERYTHING on it and is my main account...this is aggravating
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Old 10-24-2008, 06:25 AM   #3
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Default Re: Can't Log In to Webkinz; Free Vacation

Same here, we have not been able to get on our 5 accounts since Fall Fest, when I read the bulletin I was so happy I ALMOST yelled for the kids that Webkinz worked I am glad I did indeed try first because we all got the message too. I am really loosing faith with Webkinz and upset by the amount of money invested in something we can't even use!
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Old 10-24-2008, 06:36 AM   #4
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Default Re: Can't Log In to Webkinz; Free Vacation

I can't get on mine this morning either ~ it says the same thing as the OP said.
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Old 10-24-2008, 07:18 AM   #5
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Default Re: Can't Log In to Webkinz; Free Vacation

don't give up hope. this is the first time Ganz has ever acknogledged our feeling so we should cut them a little slack now that we know they do care and are trying.
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Old 10-24-2008, 08:44 AM   #6
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Default Re: Can't Log In to Webkinz; Free Vacation

I also tried to log in this AM. Tried again a few minutes ago- it worked. My ticket is also there, but I'll wait until Wed. like the letter suggested. I'm so excited, wonder what the special is that we are waitin for.
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Old 10-24-2008, 05:23 PM   #7
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Default Re: Can't Log In to Webkinz; Free Vacation

i can get on but not for long please wait logs me out. i did not get a free ticket
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Old 10-24-2008, 05:36 PM   #8
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Default Re: Can't Log In to Webkinz; Free Vacation

View Post Originally Posted by jasonaldeanmg
i can get on but not for long please wait logs me out. i did not get a free ticket
Hi jasonaldeanmg,
I'm sorry that you are having trouble with the "please wait". Sometimes I am able to click on another option or advertisement (i.e. the Kinzville Academy). That seems to get things going again.

You will not find the ticket in your dock. Did you go to the "Travel Agency" and click on "my tickets"? That is where I found mine. You will see the "tropical island" box. Click on the box to "choose the ticket". Then just click on the "go on vacation" oval. I hope you find your ticket.
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Old 10-24-2008, 09:38 PM   #9
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Default Re: Can't Log In to Webkinz; Free Vacation

I have been having loading issues all day long. when I can get in, I keep getting pages that won't load and have to go to another area then try and go back, but only works a few times before it completely freezes up and I have to log out and back on and off and on and off. I have cleared my cache, deleted my temp files, cleared my browsing history. I know it's and I know there are going to be issues with changes and upgrades, but come on I can't take this anymore.
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Old 10-24-2008, 09:50 PM   #10
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Default Re: Can't Log In to Webkinz; Free Vacation

All of ours work great, the only thing not working is the mypage...no access at this time We are going to wait till next weekend to use our vacations. It's not like they will run out of anything, could you imagine that- running out of pixels .
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