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Old 08-22-2008, 03:31 PM   #11
ishing for vacation!
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Default Re: Can't Log In...stuck on "green grass"..Help, please!

Our whole family is hooked on Webkinz, also... sometimes if I have that problem, we try to log in one or two of our other accounts, and then after successfully doing that and even playing a couple minutes on the other account, the one that was having the problem will let us in.

I am not certain why this happens (or why my suggestion above works, for that matter), but I usually chalk it up to high traffic times (though 5 am??).

Two or three times when this has happened to me, I have e-mailed Ganz Customer Support, though by the time they got back to me, which was usually reasonably quickly, it had resolved itself, so I never followed up with them. You could e-mail them as well if you're still having problems.

Good luck... did you ever get in today?

Peace,

Jenn
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Old 08-22-2008, 03:33 PM   #12
Mistihoward
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Default Re: Can't Log In...stuck on "green grass"..Help, please!

I'm not having any problems like that today other than its taking longer to load.
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Old 08-22-2008, 11:07 PM   #13
ISH GRANTED! Now a
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Default Re: Can't Log In...stuck on "green grass"..Help, please!

Hi Jenn

Nice to meet another family webbin' together on Webkinz!

I did finally get in today, thanks for asking.

I had never had that happen before. It was really strange and really frustrating! I'm just glad it's working now and I hope all the responses I got today (thanks everybody!) might help someone else that might be having the same problem.

Catch ya later!
(1 more post and I graduate from Lil' Kinz to Webkinz ! Yay!)
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Old 08-26-2008, 04:03 PM   #14
ISH GRANTED! Now a
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Default Re: Can't Log In...stuck on "green grass"..Help, please!

View Post Originally Posted by Batman
if you were using internet exporer, you can use mozilla firefox (which is what i use on my computer), or if there's another computer, you can use that computer.
You rock, Batman! (and so does mozilla firefox...it worked!)
I was having trouble again last night into today all day, decided to give mozilla a try and it worked!

Thank you, thank you, thank you

Hugs,
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Old 08-26-2008, 04:16 PM   #15
is smitchellicious
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Default Re: Can't Log In...stuck on "green grass"..Help, please!

I've been having this same problem periodically in the last few days. Eventually, I'm able to get back in.

Hey! Looks like your problem got fixed (yay Batman!). I'll close your thread now.
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