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Old 04-07-2012, 01:54 PM   #1
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Default Answered: Can't log in, problem with site? or with my account?

So I purchased a new Webkinz this morning and had hoped to reactivate my account that has been inactive for a little over a year. I have been trying to log onto Webkinz since 11am and each time I keep getting a notice saying "I'm sorry, but there is something wrong with our servers at this time. Please try again later."

Back when I used to go on Webkinz all the time I remember there being a notice on the main page whenever their Maintenance was going on and preventing people from signing in. My page doesn't mention that at all though so I have been worrying if maybe the problem lies with my account because it has been a while since I've been on or maybe it is just something on their side like Maintenance or something? Has anyone else had troubles logging in today or is it just my account? Thanks
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Best Answer - Posted by mickey26
To Contact Ganz. Contact Ganz - Webkinz Insider Wiki

Good luck!
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Old 04-07-2012, 02:06 PM   #2
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Default Re: Can't log in, problem with site? or with my account?

Try this log in. Welcome to Webkinz
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Old 04-07-2012, 02:17 PM   #3
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Default Re: Can't log in, problem with site? or with my account?

Hmm no it gave me the same response
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Old 04-07-2012, 02:21 PM   #4
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Default Re: Can't log in, problem with site? or with my account?

Maybe try switching browsers.
Firefox, Google Chrome, Internet Explorer, Safari...
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Old 04-07-2012, 05:30 PM   #5
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Default Re: Can't log in, problem with site? or with my account?

I only have Firefox and Internet Explorer. I had originally only been trying Firefox but IE just gave me the same response when I tried to choose any of the three options (begin playing, adopt a new pet, or change password)

It's possible that my account expired before they implemented the new accounts don't expire rule. My sister said something similar happened to her oldest account a while ago. Is there a way for me to contact webkinz to confirm that my account can't be reactivated? I didn't see a contact us page on the main site :/

Last edited by antiochs; 04-07-2012 at 05:30 PM..
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Old 04-07-2012, 05:52 PM   #6
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Default Re: Can't log in, problem with site? or with my account?

To Contact Ganz. Contact Ganz - Webkinz Insider Wiki

Good luck!
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Old 04-07-2012, 06:06 PM   #7
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Default Re: Can't log in, problem with site? or with my account?

thank you C:
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