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Old 10-31-2010, 05:55 PM   #1
I LOVE my
Webkinz :)
 
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Unhappy Unanswered: Can't Log In?? HELP

so i haven't been on webkinz in a while...idk when the last time i logged on was...but i'm trying to log in and a pop up says that "THE MEMBER INFORMATION ENTERED IS NOT CORRECT"

i assume it is referring to my username but i know that its correct so i don't know whats wrong //: its not on caps lock or anything...

is my account expired? for a while i thought your account only expired if you didn't log in a pet for a certain amount of time...? but i can't log in )):

help please!!

Last edited by Pumpernickel; 10-31-2010 at 06:00 PM..
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Old 10-31-2010, 07:27 PM   #2
no
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Default Re: Can't Log In?? HELP

no, you're account isn't expired.
check your blanks. make sure there's no spaces in your username. type in your password a few times. if this doesn't work, i think you might have to find one of your pet codes. click on THE LINK, not the button. you can enter it there. remember to write down your password!
if you can't find one of your pet codes, ganz can't help... :/
sorry about your problems.
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Old 10-31-2010, 11:45 PM   #3
I'm Ashlyn (:
Webkinz :)
 
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Default Re: Can't Log In?? HELP

Make sure you are typing everything in correctly and makes sure you don't have caps on.
if that doesn't work do the steps pikachukick900 said
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Old 11-01-2010, 12:07 AM   #4
Webkinz :)
 
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Default Re: Can't Log In?? HELP

It means either your username or password is incorrect. Did you ever change your password? Are you getting it mixed up with another password? If you have an adoption code you can use that to reset your password. Hope you figure it out.
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Old 11-01-2010, 07:22 AM   #5
Yipes bunnies
Webkinz :)
 
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Default Re: Can't Log In?? HELP

sorry you are having problems. another thing you can do is load WW from HISTORY.
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