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Old 04-11-2009, 07:50 AM   #11
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bigr88smom is on a distinguished road

Default Re: can't log in

webkinz005, don't change your pass word. it will work as soon as they get it fixed. this is the same thing that happened a couple weeks ago. just hang tight. it took about three hours and i was back on. i'm sure it's the same problem. just wondering though why is it always my account? my son can always get on his two accounts. why, why why? does anyone know if the eggs are falling this year?
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Old 04-11-2009, 08:33 AM   #12
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Default Re: can't log in

My son's account is the same way...there is something wrong with our servers try back again later. My husband thinks that more than likely some accounts are on different authentication servers than others which is why some accounts are affected while others are fine.
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Old 04-11-2009, 09:05 AM   #13
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Default Re: can't log in

I haven't had any problems until about 9:45 am. I have been on all morning and now can't get back on. When I click log in, I just get the white screen. After waiting for about a minute, it did actually go to the log in screen once. When I typed username and password and log in, it didn't do anything. I was just wondering if anybody else is having this problem all of a sudden.
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Old 04-11-2009, 09:11 AM   #14
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Default Re: can't log in

same thing can loging into a few accounts but some are getting the error message, they better fix this by 12am kinztime, i want my easter prizes =)
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Old 04-11-2009, 09:15 AM   #15
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bigr88smom is on a distinguished road

Default Re: can't log in

yes ganz does have several different servers. we are the unlucky ones on the bad server.lol. now i can't even get on my sons accounts so it must be spreading. it figures with easter and all. i just hope we are able to get our baskets sunday. i need that rug for my easter room. when i try to log in everything is really slow and that did happen the last time we had this problem. i notified ganz of the problem and will let you know what they say if i get a reply. oh since it was only affecting my account i asked them to put mine on the same server as my sons lol. good luck everyone! happy easter!
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Old 04-11-2009, 09:18 AM   #16
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Default Re: can't log in

I'm having a problem logging int. But I can't even load the page to log in!
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Old 04-11-2009, 09:21 AM   #17
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bigr88smom is on a distinguished road

Default Re: can't log in

mine was doing the same thing lefty. i think that means they are working on it. the more this happens weekly the more i'm starting to learn the signs and steps that my account goes thru. i got on my account just now so try again everyone. there getting the servers fixed.
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Old 04-11-2009, 09:25 AM   #18
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Default Re: can't log in

Yay! The server message is gone right now and we can log in to the account. Hopefully it is fixed and stays that way so we can get our Easter gifts for the Kinz.
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Old 04-11-2009, 09:37 AM   #19
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Default Re: can't log in

I can log in on my account, but at first it said wrong password, even though I know it was right, if that helps.

-Pugs
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Old 04-11-2009, 09:41 AM   #20
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Default Re: can't log in

well this has happened sometimes to me too on the holidays, but i haven't tried today. if you wanted to you could call GANZ and see what they can do. Or you could try later today because usually all the people go on earlier to see what they got, so i would try later if i helped pm me
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