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Old 08-04-2007, 09:25 AM   #1
Lil Kinz
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Default Unanswered: Can't load Webkinz room

My daughter can sign into her account, but when she hits the button to enter her room, the chair starts loading and stops midway through. She hasn't been able to get into her room since Thursday night. Any suggestions? Thanks.
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Old 08-04-2007, 09:29 AM   #2
westiemom
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Default Re: Can't load Webkinz room

after not being able to get on for hours........i can't get into my rooms either.
I have many animals and rooms...some have a little stuff others a lot.
had no trouble with the old format
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Old 08-04-2007, 09:38 AM   #3
Lil Kinz
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Default Re: Can't load Webkinz room

View Post Originally Posted by morganannie
are there a lot of science items in her room? and is it her only room/pet?
Not a lot of science. She has a ton of pets. By the way, my son can get into his room on the same computer.
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Old 08-04-2007, 11:56 AM   #4
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Default Re: Can't load Webkinz room

Both my daughter and I are having problems loading one room on each of our accounts. It's been since the new format. Does anyone have an "800" number for Ganz?
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Old 08-04-2007, 12:05 PM   #5
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Default Re: Can't load Webkinz room

View Post Originally Posted by Carolyn
Both my daughter and I are having problems loading one room on each of our accounts. It's been since the new format. Does anyone have an "800" number for Ganz?
Hi there...I don't have an 800 number but I do have the email address...it is support@webkinz.com
Include your user name in the email and what room or rooms (specific names of the rooms) you are having troubles with. And they will look into it...gosh knows how long it will take but hopefully it will get looked into soon!!! I hope this helps!!!
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Old 08-04-2007, 12:16 PM   #6
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Default Re: Can't load Webkinz room

Thanks Points to you Nascar20Fan. I sent them an e-mail. We'll see what happens. You're a good egg!
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Old 08-04-2007, 12:20 PM   #7
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Default Re: Can't load Webkinz room

View Post Originally Posted by Carolyn
Thanks Points to you Nascar20Fan. I sent them an e-mail. We'll see what happens. You're a good egg!
Right back at ya...tee heee!!! Thx points to you as well...maybe they should have a "YOUR WELCOME" points...ha ha!
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Old 08-07-2007, 10:04 PM   #8
westiemom
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Default Re: Can't load Webkinz room

Is anyone else still having trouble with their science rooms?
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Old 08-07-2007, 11:18 PM   #9
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Default Re: Can't load Webkinz room

I can't get into my science room either. I have tried loading the room and I have tried to enter the room via another room.
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Old 08-08-2007, 09:55 AM   #10
agentLucy
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Default Re: Can't load Webkinz room

I think it's the telescope causing the problems. I can't load my magic room and I have the telescope in that room. I e-mailed Ganz yesterday and it's still not loading today.
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