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Old 04-14-2010, 12:09 PM   #11
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Default Picture Absent

After the upgrade this morning, the picture of our Bullfrog is blank. All of our other Webkinz pictures show, except Farrah, our beautiful Bullfrog.



Adding to my problem, when I try to load her character in her room, the screen stuck on the "Loading Characters" screen. When I took her to find Doug, she wasn't visible in the room, although he knew she was there.

Last edited by clarkcs38; 04-14-2010 at 12:09 PM..
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Old 04-14-2010, 12:14 PM   #12
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Default Re: Picture Absent

I just checked my Bullfrog, he is missing as well. I did not try to go to his room, but looked on the My Pets page. His graphic is not on his Bio either.
I'm sure it's just a glitch that will be fixed soon.
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Old 04-14-2010, 12:28 PM   #13
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Default Re: Picture Absent

Now ALL of my webkinz pictures are missing in the "My Pets" tab!!

And when I try to load the Bullfrog in her room, the screen freezes.
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Old 04-14-2010, 12:33 PM   #14
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Default Re: Picture Absent

I called Ganz about this same problem- the lady told me they are having an issue with the Bullfrogs today and not to play with that pet. She said not to go into a room with the Bullfrog at all or everything will freeze.
Hope this helps and she did say it should be fixed by tomorrow.
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Old 04-14-2010, 12:36 PM   #15
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Default Re: Picture Absent

Me too -- but knowing Ganz, they'll take care of the glitches -- eventually.
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Old 04-14-2010, 12:41 PM   #16
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Default Re: Picture Absent

Thanks for making the call. I don't have their number!
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Old 04-14-2010, 12:41 PM   #17
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Default Re: Picture Absent

Its 1-866-932-5469 and I had to call 3 times before someone actually helped and told me what the problem was!
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Old 04-14-2010, 12:42 PM   #18
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Default Re: Can't Load Room!

I can not get into my Circus room,no way, no how. Can't access any of the pets already in the room and can't get any pet to go to room.
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Old 04-14-2010, 12:51 PM   #19
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Default Re: Can't Load Room!

If you have a Bullfrog that is the problem. I called Ganz after not being able to access my house- its because they are having issues with the Bullfrog today and hope to get it fixed by tomorrow.
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Old 04-14-2010, 01:16 PM   #20
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Default Re: Can't Load Room!

Yes !!! I have a bullfrog. As a matter of fact he is in the circus rooms. Thanks so much for the information. I was really wooried that somethog really bad was goin on.
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