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Old 01-31-2010, 11:51 PM   #1
Lil Kinz
 
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Default Unanswered: can't load room

recently i have been noticing that when i want to go to my pet's rooms, when its on the loading lounger and the page is loading up, webkinz world freezes on "loading Doors". to unfreeze i have to log out. and i still can't get it to work. One time i sat there on the "loading doors" screen for 10 min. and something popped up that said," a file could not be uploaded." i pushed OK then it didn't change. Is this happening to anyone else?
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Old 01-31-2010, 11:55 PM   #2
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Default Re: can't load room

hello - and welcome to WI - your first post!
I had this happen to me recently when I adopted a new pet - the reason that the room wouldn't load (in my situation) was that the pet was loading into a room that was absolutely full - it was my storage room, so I had to call Ganz (at that point, I didn't know that that was the problem) and the assistant removed some things from my room and put them in my dock, and then it worked fine.

Others will tell you some of their experiences - is it just one room or all of them?
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Old 02-01-2010, 12:05 AM   #3
toricutie2000
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Default Re: can't load room

Hi welcome to webkinz insider. Sorry to hear your pet is stuck- you might have to call Gantz at 1 866-webkinz i believe- going to check & make sure
YES IT IS

Last edited by toricutie; 02-01-2010 at 12:11 AM..
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Old 02-01-2010, 01:48 AM   #4
e in DwarfWithdrawal
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Default Re: can't load room

I have definitely spent more time hitting ctl F5 this week than I have in the previous month.
But I can't pin it to one particular thing.

Sorry you are having this experience; it can be very frustrating.


Welcome to WI - it's a GREAT community.
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Old 02-01-2010, 02:04 AM   #5
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Default Re: can't load room

I will move you to the Somebody Help! forum since this is not a glitch. As Jazzinmarch and toricutie have said, you will have to phone Ganz to fix this problem. 1-866-932-5469 week-days office hours EST, and the caller must be over 18.
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Old 02-01-2010, 05:31 AM   #6
Lil Kinz
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Default Re: can't load room

Likely it's another of Yahoo's many glitches and cannot be resolved from your end of things.
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Old 02-03-2010, 01:43 PM   #7
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Default Re: can't load room

Hello! And welcome to !!! Your very first post!



Well, you might have to call Ganz. Their phone number is 1-866- Webkinz. Hope this helps!




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Old 02-03-2010, 11:27 PM   #8
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Default Re: can't load room

Yeah, that has happened to me too. I usually try to refresh the page (F5) or just clost out and log back in. If that doesnt work contact Ganz.

(Welcome to WI!)
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