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Old 05-18-2009, 10:59 AM   #1
eleven wackies
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Default Answered: Can't get in WW!!!

WW Won't load! What should I do?
KevinELevin is offline Male
Best Answer - Posted by xSophiexx16
I'm very sorry!
It happened to me too!

Try clearing your cache and restarting your computer!
I just waited a day and then the next day it worked for me
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Old 05-18-2009, 11:22 AM   #2
Flargaboofsuchdaf
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Default Re: Can't get in WW!!!

I'm very sorry!
It happened to me too!

Try clearing your cache and restarting your computer!
I just waited a day and then the next day it worked for me
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Old 05-18-2009, 11:25 AM   #3
ait fest, yawn
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Default Re: Can't get in WW!!!

Did you try getting in the back door?
Go to the Customer Service button, then choose login from there?
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Old 05-18-2009, 11:31 AM   #4
what is going on
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Default Re: Can't get in WW!!!

Try these:

Clear your cache
restart your computer
wait
contact GANZ
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Old 05-18-2009, 11:43 AM   #5
eleven wackies
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Default Re: Can't get in WW!!!

Thanks everyone!
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Old 05-18-2009, 12:08 PM   #6
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Default Re: Can't get in WW!!!

Try using a different internet source, like if you are using safari or internet explorer, try firefox or something like that. This happened to my friend, she never could figure it out, so she has to use a different computer. It happened to me for a while, too. I really hope this helps and that you can get back to finding glitches!
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Old 05-18-2009, 12:13 PM   #7
eleven wackies
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Default Re: Can't get in WW!!!

firefox won't work.
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Old 05-18-2009, 12:14 PM   #8
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Default Re: Can't get in WW!!!

what other internet sources do you have?
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Old 05-18-2009, 01:37 PM   #9
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Default Re: Can't get in WW!!!

I can't get in either from my desktop computer. I can get in using the laptop, but it is not the best because it is very slow.

I have been trying to figure out the problem. I am not a computer person...maybe someone out there is and can identify the problem. Here is my problem history..

First used Internet Explorer - worked fine up until the big maintenance issue a couple of months back...now i can log in...but there is no furniture, food, clothes, etc. I can play games, do kinsville acadamy (except fashion...no clothes), etc...but no items appear.

Swtiched to Firefox...was fine up until last Wednesday. Now when I type in my password and username and click begin playing...i get the "loading" screen and it just holds there. I was able to adopt a pet, but when it came time to play with it...I got the loading screen again. I know the pet loaded, because i logged in on the laptop and it was there.

It is as if my computer is having trouble communicating with the server...but only in loading WW. I can view other parts of the website.

1. Could there be a plug in that was inadvertantly disabled or deleted that would allow WW to fully load?
2. Is there a memory issue...that my internet memory would need to be expanded to accommodate the WW?

I have cleared the cache, cookies, performed the disc cleanup, can't figure it out.

I also downloaded Chrome...that is having the same issue that firefox is...getting stuck on the loading page.

I am very frustrated too. I have put hours into trying to figure this out...so I am taking a break from it and hoping that with the next WW maintenance my Firefox problem resolves.

Any computer technicians out there that has any ideas...I would welcome them!!!
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Old 05-18-2009, 03:39 PM   #10
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Default Re: Can't get in WW!!!

Did you by any chance install any new programs on your computer around the time it stopped working for Firefox?

Any crazy weather that might have messed up anything to do with your internet service? (My folks just had an issue that required some long-distance tech support to identify the issue was with their ISP's equipment after thunderstorms hit their area...) Can you do a speedtest (speedtest.net is a pretty decent one) to see what kind of internet speeds you are getting to that computer?

Hope that helps put you closer to a solution, I'll try to post back if I see you continue to have an issue...
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