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Old 08-03-2009, 02:50 PM   #1
Ryleenichole's bunny
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Default Unanswered: Can't get on Webkinz!

Help! I got on the log on screen, but all I see is the... hills and stuff. I don't know what to do, it logged me out last night and I think it's involved with that! :C
Help!

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Old 08-03-2009, 02:53 PM   #2
cookiecrumbles
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Default Re: Can't get on Webkinz!

Hm. Try clearing your cache and cookies, or switching browsers. Which browser are you using right now?
Old 08-03-2009, 02:54 PM   #3
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Default Re: Can't get on Webkinz!

Hello There!

Here is a great guide to clearing your cache! Hope this helps!

http://www.webkinzinsider.com/forum/...-after-534444/
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Old 08-03-2009, 02:56 PM   #4
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Default Re: Can't get on Webkinz!

Exactly what those two said. Or click on the Parent's Area, and see if it shows up there, that's what I do.
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Old 08-03-2009, 02:57 PM   #5
dude this is SICK
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Default Re: Can't get on Webkinz!

It might just be a glitch. You should clear your cache and then try again. If it still doesn't work you should contact Ganz.
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Old 08-03-2009, 02:58 PM   #6
Ryleenichole's bunny
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Default Re: Can't get on Webkinz!

Thanks!
I use Firefox 3. D:, so it's really laggy.
I got on webkinz, but one of my items got stuck D:
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Old 08-03-2009, 03:00 PM   #7
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Default Re: Can't get on Webkinz!

I suggest log out and stay out for about ten minutes, shut down your computer, and then try again.
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Old 08-03-2009, 03:15 PM   #8
_ihacoks_
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Default Re: Can't get on Webkinz!

View Post Originally Posted by Spottednichole
Thanks!
I use Firefox 3. D:, so it's really laggy.
I got on webkinz, but one of my items got stuck D:
If one of your items is stuck go to the Customer Service area on webkinz, then click on the "I have something stuck" section and choose in the list what generally got stuck, then just fill out the form and Ganz should get back to you, I had had something stuck and I filled out the form and they were able to fix it for me!
Good Luck with Webkinz!
ihacoks
Old 08-03-2009, 06:19 PM   #9
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Default Re: Can't get on Webkinz!

I've had the same problem before. The first thing you should try and do is reload the page.
If the problem still persists after that, try clearing your cache. You can learn how to do that HERE
If clearing your cache and reloading the page don't work, the next step would be to try and
restart the internet browser. Exit out of everything and then try opening it again and checking to see if the WW home page loads correctly. If the problem is STILL continuing after you have tried everything, I would try switching internet browsers. In my opinion, Google Chrome is the best. I use it all the time, and it is by far the fastest. You can download that HERE. In the end, if everything else fails, I would try contacting your internet provider, as you may be experiencing a problem with your internet rather then the website alone. Good luck.

- Midnights Bliss
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