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Old 11-03-2008, 07:49 PM   #1
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dauphin31 is an unknown quantity at this point

Default Unanswered: Can't get underwater room

Please help, bought an Orca named "Oreo", but can't figure out how to buy an underwater room. When I go to the purchase room selection, I only get indoor or outdoor room. Where is the underwater choice ??
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Old 11-03-2008, 07:52 PM   #2
Edward♥Cullen
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Default Re: Can't get underwater room

Hmmm. After adopting an underwater pet you should be able to purchase an underwater room. Try to purchase an underwater room when "Oreo" is your active pet.
Im sorry this is happening to you, just another one of Ganz's glitches.
~E-Angel
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Old 11-03-2008, 07:52 PM   #3
xoxobebe07
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Default Re: Can't get underwater room

That is very strange. If you just adopted it try to log out and then log back in. It may not have registered that you have a new under water pet just yet.

-flower
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Old 11-03-2008, 07:53 PM   #4
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dauphin31 is an unknown quantity at this point

Default Re: Can't get underwater room

I have activated my Orca, was on his "account" when tried to purchase the room. Thanks anyways.
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Old 11-03-2008, 07:54 PM   #5
Edward♥Cullen
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Default Re: Can't get underwater room

You can try going to this link and filling out the "I see a totally different error message":
http://customerservice.webkinz.com/cs/us_en/em.php
Other than that I am stumped.
Hopefully they fix it soon!
~E-Angel
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Old 11-03-2008, 08:03 PM   #6
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Default Re: Can't get underwater room

I think possibly a simple clearing of the cache might solve your problem. Here are some instructions if you are unsure how to.

AOL:
  1. On the AOL tool bar, find the "My AOL" menu. Click "Preferences" and then click "WWW".
  2. Look for the "Temporary Internet Files".
  3. Click "Delete Files" and then click "OK".
  4. That should clear your cache and give you a fresh start.
Internet Explorer 6:
  1. At the top of the screen, click the Tools menu. In that menu, click "Internet Options".
  2. This brings up a dialog with 6 tabs across the top.
  3. Click "General" and then look for "Temporary Internet Files".
  4. Click "Delete Cookies" and then click "OK".
  5. Click "Delete Files". In the pop up, check off "Delete all offline content" and then click "OK".
  6. Click "OK" again and this should clear all cached pages.
Internet Explorer 7:
  1. In the Tools menu, click "Internet Options".
  2. Choose the "General" tab.
  3. Under "Browsing History", click "Delete".
  4. Next to "Temporary Internet Files", click "Delete Files."
  5. Click "Close", and then click "OK" to exit.
  6. This should clear all cached pages.
Netscape:
  1. At the top of the screen, click the Edit menu and then click "Preferences".
  2. Find "Advanced" and click the " " sign in front of the word, "advanced".
  3. Click "Cache".
  4. On the right you'll see buttons labeled "Clear Memory Cache" and "Clear Disk Cache".
  5. Click "Clear Memory Cache". When the dialog box appears, click "OK".
  6. Click "Clear Disk Cache". When the dialog box appears, click "OK".
  7. Click "OK" again to close the Cache Dialog box.
  8. This should clear all cached pages.
Firefox:
  1. Click "Tools" and select "Options".
  2. Click the Privacy icon.
  3. Click "Clear Now" in the Private Data area.
  4. Click "OK".
  5. Exit and re-launch the browser.
  6. This should clear all cached pages.
Safari 1.0 / Safari 2.0 for Macintosh OS X:
  1. From the Safari menu click on "Empty Cache".
  2. When asked if you want to empty the cache, click "Empty".
  3. Once that's done, from the safari menu, click on "Preferences".
  4. From the Security dialog box, select "Bookmarks".
  5. Click on "Show Cookies".
  6. When you see the list, select "Remove all".
  7. Once they are removed, click "Done".
  8. Close down Safari to get back to your desktop.
  9. This should clear all cached pages.
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Old 11-03-2008, 08:06 PM   #7
Webkinz :)
dauphin31 is an unknown quantity at this point

Default Re: Can't get underwater room

Even after logging out twice, still cannot see the underwater room option. I'm trying to help my 7 year old son, who is now very upset that his pet cannot swim. I have wasted money on 2 rooms, both are regular indoor rooms. Does the underwater room option show up separetely from the outdoor or indoor choice.

Please help
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Old 11-03-2008, 08:13 PM   #8
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Default Re: Can't get underwater room

It is on the same screen as all of the others. Did you try clearing your cache yet? If that doesn't work you may have to call Ganz. Here is a picture of what your buy screen should look like:

Click the image to open in full size.
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Old 11-03-2008, 08:16 PM   #9
Webkinz :)
dauphin31 is an unknown quantity at this point

Default Re: Can't get underwater room

To Lilypad:

Tried also clearing the cache, still no underwater room option, even after re-logging on again. Thanks, I guess I'll have to contact the client service, unless anyone has any other suggestions. Guess my son will be going to bed without his room for tonight.



---------- dauphin31 added 2 Minutes and 2 Seconds later ----------

To MSCLOCKART:

Thanks for showing me the picture above, no I definetly do not have that underwater room option, just the usual rooms.

THANKS AGAIN

Last edited by dauphin31; 11-03-2008 at 08:16 PM.. Reason: Automerged Doublepost
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Old 11-03-2008, 08:25 PM   #10
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Default Re: Can't get underwater room

There is a chance that this is a glitch with the Orca. I haven't seen any other threads about it yet, but probably most people already have an underwater pet. I hope you are able to get it fixed!
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