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Old 09-27-2009, 04:13 PM   #1
Lil Kinz
 
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Default Unanswered: Cant get on - there is s green screen...

Does anyone know if Webkinz has compatability issues with IE 8? I have that on my desk top and my daughter's desktop and neither computer will load webkinz. My laptop is VISTA and it does fine. Does anyone know if there is a fix?

We have also tried Firefox and cannot get on.

thanks
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Old 09-27-2009, 04:16 PM   #2
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Default Re: Cant get on - there is s green screen...

clear cache and have adobe flash reader downloaded
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Old 09-27-2009, 04:18 PM   #3
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Default Re: Cant get on - there is s green screen...

Welcome to Webkinz Insider! It depends on what server you are assigned to. I have been having major trouble since yesterday on two accounts. My account has been fine with IE level 8 and Window XP. If the other accounts are not fixed by tomorrow morning, I will be calling Ganz.

AuntietoEW
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Old 09-27-2009, 04:22 PM   #4
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Default Re: Cant get on - there is s green screen...

I have cleared my cache and downloaded flash player. When you guys say two accounts, do you mean you split your webkinz' up into different log on accounts? I have an account and my daughter has one. Neither log on will get us there except on my laptop. How can I change my server?
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Old 09-27-2009, 05:09 PM   #5
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Default Re: Cant get on - there is s green screen...

it took me a while to log on earlier too. im not sure why. yours might be slower because you have windows vista, though.
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Old 09-27-2009, 05:23 PM   #6
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Default Re: Cant get on - there is s green screen...

Have you tried logging in and clicking out after a few minutes of the green screen then logging in again (same window)?? That usually works for us and we sometimes use IE. For some reason it usually takes back to back log ins to actually get us in on IE. I have NO idea why though??
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Old 09-27-2009, 05:27 PM   #7
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Default Re: Cant get on - there is s green screen...

Jordan - it is only XP that I can get in and it is not slow. It is IE8 that I can't get in on nor can we get in on Firefox and I have tried both desktop pcs. Only my laptop that is running XP is working for Webkinz.

Klock101 - it is when I press the log in button that I get the green screen and it never allows us to log in at all. I have tried it numerous times back to back. My computer has been rebooted recently as well. We have been trying this for at least a week now.

thanks to you all for your suggestions. If anyone has anymore, they are much appreciated.
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Old 09-27-2009, 05:39 PM   #8
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Default Re: Cant get on - there is s green screen...

View Post Originally Posted by wmverdon
I have cleared my cache and downloaded flash player. When you guys say two accounts, do you mean you split your webkinz' up into different log on accounts? I have an account and my daughter has one. Neither log on will get us there except on my laptop. How can I change my server?
Each of my godchildren have thier own account. I have an account. They were set up this way. There is a very short time line (30 days?) when you can request that a pet be moved from one account to another.

I'm sorry there is no way that I know of to change the server. You could power everything off and let it sit for 5 minutes. Then start everything from a clear slate. This is better than a restart.

Another idea is to try another computer. Many libraries have computers available for free to local residents. All you need is a library card.

If all of these fail, try again tomorrow morning. There will be techs on the job by then. If it still doesn't work, call Ganz.

AuntietoEW
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Old 09-27-2009, 05:41 PM   #9
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Default Re: Cant get on - there is s green screen...

thank you so much for your suggestions. I may just call Ganz tomorrow.

thanks again!
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Old 09-27-2009, 06:02 PM   #10
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Default Re: Cant get on - there is s green screen...

View Post Originally Posted by wmverdon
Jordan - it is only XP that I can get in and it is not slow. It is IE8 that I can't get in on nor can we get in on Firefox and I have tried both desktop pcs. Only my laptop that is running XP is working for Webkinz.

Klock101 - it is when I press the log in button that I get the green screen and it never allows us to log in at all. I have tried it numerous times back to back. My computer has been rebooted recently as well. We have been trying this for at least a week now.

thanks to you all for your suggestions. If anyone has anymore, they are much appreciated.
Awww I'm sorry. I think a call to Ganz is needed for sure! Good luck!
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