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Old 01-14-2009, 08:07 PM   #11
thebeckaboo
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Default Re: :( Can't get onto Webkinz

Same thing's happening to me. I deleted my cache, checked all my settings and all that stuff and it's still not working. It's got to be a problem with the servers or the site. I suspect the only solution is to wait it out.

Sorry, I can commiserate. : (
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Old 01-14-2009, 09:32 PM   #12
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Default Re: :( Can't get onto Webkinz

All the solutions sound plausible except for the fact that in my case 9 other accounts work perfectly. It's only one account and always the same account. There's nothing special about it, though. It has roughly the same amount of pets and items as two of my other kids.

My computer is fairly new - 6 months at most. I am running Vista (boo, hiss), but it doesn't seem to interfere with any other account.

So whatever the problem, I have to assume it is related to this one account only and as all other things are the same for each other account on my end, that it's a Ganz problem. They have emailed me their canned response about having found one of their glitches and that they're working on it, but 3 weeks is not acceptable.

I finally got in for a while after my last post, but it's running sluggish. And I do have to say that I do get in and it works fine sometimes and then all of a sudden it gets all hung up again. Unfortunately, we've missed a lot of rare items and the hourly events that we really wanted to do. I couldn't get on my son's account at all on the day that the wheel of wishes was on. My son was so upset.

Anyway - guess Ganz just doesn't care about one account among so many. I have spent an absolute fortune on Webkinz, as I'm sure many of you can relate. LOL I just think that since they like us spending all our money on these virtual items, that they have a bit more respect for us, the customers. I really get upset at those generic responses. They can't even bother to treat you as an individual and try and assure you on a personal level that things are being "worked on".

Back to look for those very elusive snowflakes!
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