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Old 01-14-2009, 11:31 AM   #1
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Default Unanswered: :( Can't get onto Webkinz



On the 11th I tried logging onto Webkinz and it froze up, so I logged out to try it again....

Only, this time, my browser said that the link was broken. So, I tried a few more times with about the same result. So, I gave it a rest thinking it was down for a little bit and that I'd try again later.

It is now the 14th and I've tried on two separate computers and three different browsers (Internet Explorer, FireFox, and Google Chrome)...I even updated my Adobe flash player...all with no change. I can access the eStore without trouble however, I can't get onto the main Webkinz site (www.webkinz.com). I tried emailing support but I got a response saying I had to click on the link on the customer support page (of which I also cannot access).

I'm going to try calling...I'm not sure if that's going to be fruitful or not. Has anyone else had any problems? I'm in Arizona...maybe it's just my area? Help! I'm so sad that my little Webkinz have been unvisited for going on four days now...not to mention I'm having withdrawals! lol.
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Old 01-14-2009, 12:19 PM   #2
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Default Re: :( Can't get onto Webkinz

Oh I am so sorry! As always, Winterfest also comes with a glitch fest. maybe if you ask other friends where you live if webkinz world if working on their computer. It works fine for me! I really hope your problem gets fixed soon!
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Old 01-14-2009, 12:25 PM   #3
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Default Re: :( Can't get onto Webkinz

Now, the Daily and Hourly Activities have not been loading for over a half hour...keep logging out and refreshing. It works, most of the time...but not on the Activities. It's occurring on both my American and European accounts now.
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Old 01-14-2009, 12:28 PM   #4
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Default Re: :( Can't get onto Webkinz

So sorry, I would just keep trying and doing what others have said. It happens to all of us sooner or later and its such a pain I know.
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Old 01-14-2009, 03:56 PM   #5
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Default Re: :( Can't get onto Webkinz

Do you have Javascript Enabled? Go to Tools, Options, then "Content", then "ENABLE JAVASCRIPT".

Or else, try to see if anything is blocked, for example, Vista Parental Controls, or something.
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Old 01-14-2009, 04:24 PM   #6
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Default Re: :( Can't get onto Webkinz

Just be patient, lots of people are trying to log on for Winterfest
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Old 01-14-2009, 04:30 PM   #7
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Default

View Post Originally Posted by cebella


On the 11th I tried logging onto Webkinz and it froze up, so I logged out to try it again....

Only, this time, my browser said that the link was broken. So, I tried a few more times with about the same result. So, I gave it a rest thinking it was down for a little bit and that I'd try again later.

It is now the 14th and I've tried on two separate computers and three different browsers (Internet Explorer, FireFox, and Google Chrome)...I even updated my Adobe flash player...all with no change. I can access the eStore without trouble however, I can't get onto the main Webkinz site (www.webkinz.com). I tried emailing support but I got a response saying I had to click on the link on the customer support page (of which I also cannot access).

I'm going to try calling...I'm not sure if that's going to be fruitful or not. Has anyone else had any problems? I'm in Arizona...maybe it's just my area? Help! I'm so sad that my little Webkinz have been unvisited for going on four days now...not to mention I'm having withdrawals! lol.
Is it working? Well, if it's now, give me you user, and I will contact Ganz!
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Old 01-14-2009, 04:32 PM   #8
siroscar
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Default Re: :( Can't get onto Webkinz

Did you try clearing your cache? Sometimes this will help as well. Good luck.

---------- siroscar added 1 Minutes and 27 Seconds later ----------

Oh and welcome to

Last edited by siroscar; 01-14-2009 at 04:32 PM.. Reason: Automerged Doublepost
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Old 01-14-2009, 07:30 PM   #9
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Default Re: :( Can't get onto Webkinz

I've been having similar issues on only one of my family's 10 accounts. My youngest son's account, to be exact. I get forever "please wait", green screens, blank white screens, all values in the dock as zeros, or if I do manage to get to the welcome screen, as soon as I do anything it gets stuck - especially trying to "get items from storage". I've contacted Ganz through the customer service email system and they've sent tons and tons of generic canned responses saying that I have found a glitch and they're working on it. Well, it's been 3 weeks at leas and I'm so frustrated. Not to mention how I try and explain this to my 5 year old.

At first they were trying to pawn it off as a problem with my computer/configuration/software/IP, but all other 9 account work just perfectly on the same computer.

I'm really at my wits end with this. I've been trying to log in for hours now. I finally put his POTM in to get the big button of kinzcash today, but of course missed it. I'm also trying to get back in, since it didn't let me get the welcome gift from the dock and it gave me absolutely nothing for the POTM. I'm hoping it will reset when I finally get back in.

Well, if anybody has any great ideas PLEASE help. I'm so upset about this. If it were just a small account with only a few pets/items, I'd just make him a new one, but his happens to be one of the biggest accounts in the family.

Thanks for listening!
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Old 01-14-2009, 07:32 PM   #10
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Default Re: :( Can't get onto Webkinz

If you're using an older computer, it might not work Webkinz uses the latest technology most of the time.
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