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Old 12-10-2011, 05:24 PM   #1
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Default Unanswered: Can't get my rooms to load

Everything worked fine until yesterday. Since yesterday afternoon I've been unable to access my rooms. They just keep getting stuck on the loading when it gets to load characters. I've tried everything I can think of, switching to different pets so it would pull up a different room, having my dock loaded, not having my dock loaded. Uninstalling and reinstalling shockwave. Nothing works

I did manage to finally get in one room by using my hamster but as soon as I tried to change rooms the same thing happened. I can't do my challenges, garden or anything room related. Everything else like the AP, park, clubhouse etc works. My house is the only thing that won't.

Used IE and Google, can try firefox but I don't think that is going to fix it. Not sure what the issue is. Is mine the only account experiencing this?

Oh I also can't log out when it does this. I just have to refresh the page, the log out button quits working too.
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Old 12-10-2011, 05:26 PM   #2
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Default Re: Can't get my rooms to load

Maybe try filling out this form?
Webkinz
I'm sorry this is happening to you, I hope it is fixed soon
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Old 12-10-2011, 05:42 PM   #3
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Default Re: Can't get my rooms to load

Thanks I'll try that if it doesn't fix soon. I decided to try the hamster again since it was the only one that loaded and sure enough my room that the hamster is in popped right up (same room some of my other pets are in). I can walk from room to room with the hamster but only certain doorways work and if I use the map to move it freezes. Weirdest thing ever. I took a long round about hike but I made it to my garden doorway finally but froze when I tried to load it.

Will have to refresh and log back in and see if I can get in there. The problems seem to have started when the new challenges showed up and have just been getting worse until now when my account is almost unusable in my room.

Hope they fix it soon, my pets are trapped. LOL
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Old 12-12-2011, 08:48 AM   #4
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Default Re: Can't get my rooms to load

Poohbears, I had a similar issue about a year ago- and the fix was very time consuming unfortunately. You'll have to get a Ganz rep on the phone and have them go into each room that is locked up and remove all items form the room. And if that does not free up those pets, they have to actually delete the pet from your account, and then readopt it back onto your account. (But first they are going to ask you to log in from a different computer and a different ISP to make sure it's not an issue on your end). It was a time consuming process for me when it happened and took about 4 days to resolve. BUT, all 5 of my locked up pets were fixed as good as new. I hoe this will help you out, if you need anything just let me know. Good luck
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Old 12-13-2011, 10:29 AM   #5
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Default Re: Can't get my rooms to load

View Post Originally Posted by Mama Girl NH
Poohbears, I had a similar issue about a year ago- and the fix was very time consuming unfortunately. You'll have to get a Ganz rep on the phone and have them go into each room that is locked up and remove all items form the room. And if that does not free up those pets, they have to actually delete the pet from your account, and then readopt it back onto your account. (But first they are going to ask you to log in from a different computer and a different ISP to make sure it's not an issue on your end). It was a time consuming process for me when it happened and took about 4 days to resolve. BUT, all 5 of my locked up pets were fixed as good as new. I hoe this will help you out, if you need anything just let me know. Good luck
Oh no, well thank you for the information. I guess that's what I will have to do if it doesn't fix on it's own. The only thing locked in there should be garden plants but I think Goldie might be in that room since I can't use her to go to room. She is my fave webkinz, if she's stuck in there I will have to get her removed. Need to wander my house and see if I can find her anywhere else.
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