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Old 02-23-2009, 06:31 PM   #1
Delta333
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Default Unanswered: Can't Get Items From Storage?

Whenever I do anything that involves getting items from storage, I get put into an endless loop of watching various items be sorted into the bins, with no end result. (Not that that's not entertaining or anything.) It happens when I click Get Items From Storage, try to sell to the W-Shop, or try to send at the Kinz Post. Thus, no way to get my items!

I have Windows Vista Home Premium, and so far I have tried; Internet Explorer, Firefox, Opera, Safari, and Google Chrome, all with the same result. I'm sure others have the same problem and I'm sure it's just another lovely bug and will get fixed sometime in the near future, but just all those struggling, your not alone!
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Old 02-23-2009, 06:46 PM   #2
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Default Re: Can't Get Items From Storage?

I think this error is from hvaing too many things in your dock. I for one have had it countless times, And it is very annoying, I agree. I hope that it gets fixed soon, and we'll all have to hang in there!
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Old 02-23-2009, 06:54 PM   #3
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Default Re: Can't Get Items From Storage?

I have had this problem as well.... Especially, when I have more than 500 items at a time stored in my dock. I usually end up having to log out and back in again. Usually, after I log in again everything is fine. Try reducing the number of items you have in your dock.
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Old 02-27-2009, 03:55 PM   #4
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Default Re: Can't Get Items From Storage?

This happens on my friends' accounts, but usually not mine. I agree that it's usually related to the number of items in the dock, and also the time of day that they are playing. If it's during peak times (just after school, on Saturday morning, etc.) the problem seems to be worse. Hope that helps!
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Old 02-27-2009, 10:21 PM   #5
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Default Re: Can't Get Items From Storage?

Some one once said they solved this problem by taking things out of their dock a few at a time. It was very time consuming because they would .....

Log in....
Go to their room....
place the items "showing in their dock" in the room or fridges....
Log back out

Then they Logged back in again and repeated the process quite a few times to reduce the number of items in their dock. After doing this a number of times they were finally able to "Get items from storage"

Good Luck
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Old 02-27-2009, 10:27 PM   #6
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Default Re: Can't Get Items From Storage?

I have the same problem so I try loading my items on the front page before I go to the Wshop or Kinzpost, but I believe GrannySalty is right your better off trying to empty as much from your dock as you can. (I'm guilty of having over 700 items myself).
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Old 02-27-2009, 11:16 PM   #7
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Default Re: Can't Get Items From Storage?

You could try to contact Ganz or you could try a different computer (if you have one). I agree with GranSalty with that excellent idea. Hope you get this problem fixed soon!
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Old 02-28-2009, 11:47 AM   #8
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Default Re: Can't Get Items From Storage?

This has happened to me twice, on one account only ~ the account that has the least amount of pets and hardly any items in the dock!
Once last week and then today it's doing it again.
I've tried changing pet, clearing cookies, caches, etc. but nothing works.
The "Please Wait..." just appears and it gets stuck every time
Hopefully it will work soon, maybe you should contact Ganz in the meantime.
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Old 02-28-2009, 01:00 PM   #9
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Default Re: Can't Get Items From Storage?

I have this happen to me all the time, and it doesn't matter how many items I have in my dock. I don't have super fast internet, and it usually does this to me when it is a busy time - on Weekends if I don't play with my webbies before 11am I am out of luck for feeding them that day. I have to send them on vacation to get the food from the clubhouse if I want to play!

Try signing on at a time that it's not so popular - either later in the evening, sometime during the day, before school, etc. As soon as it gets busy, there is no hope for me to get my items. I have even tried reducing the number, and it just doesn't matter.

Hope this helps!
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Old 02-28-2009, 01:15 PM   #10
funkfrogz
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Default Re: Can't Get Items From Storage?

It's useless!
I cannot even harvest my carrots because i am not able to get my storage!
ughhhh
this isn't good!
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