Can't get into Zumwhere

[ChasRR]

My daughter bought a Zumbuddy and we logged it in on Tuesday,it is now Friday, and we still can not get into Zumwhere. It starts to load and then stops at "loading Palette". We can see the food and toys on the left and we tried to buy from the z store and was able to, but we can't see a room or her Zum. We tried to attach it to one of her Webkinz and you move the cursor over where the Zum should be, no picture, but you see it's name. Please Help!!

[DogLUVR]

Have you tried clearing your cache? Sometimes this can help with some problems. If this doesn't work, maybe give GANZ a call.

[ChasRR]

Thanks DogLuvr, I did clear the cache and cookies but still to no avail. Any other suggestions? I am going to try to find the contact info for Ganz but if it is anything like trying to find help on Webkinz, I'm in trouble.

So frustrated! I have tried everything and no one from Ganz or webkinz has helped. Please anyone with any other ideas as how to get my daughters Zumbuddy to work, throw them at me.

[cobretti]

We're having the same problem with a new Zumbuddy that we unlocked yesterday. Now, the screen gets to "loading pallette" and locks up. We can still see her food and toys, but it doesn't open up to the Zumbuddies! I've cleared the cache, but nothing has worked...hoping someone here finds out what the problem is!