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Old 10-17-2008, 07:11 AM   #1
hoo-hoo!
Webkinz :)
 
Honeybear's Avatar
Honeybear knows the way
Honeybear knows the wayHoneybear knows the way

Default Unanswered: Can't get into Webkinz since yesterday

Is anyone else having this problem? Since they did "maintenance" yesterday, I've been unable to log in. I've cleared my cache, I've cleared my cookies, I've tried logging in from the parent's area, I've let the log in page run for five to ten minutes and I get NOTHING.

Can anyone help? Or is anyone else still having this problem? I don't know what to do!

TIA!
Honeybear
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Old 10-17-2008, 07:15 AM   #2
misssurfergirl
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Default Re: Can't get into Webkinz since yesterday

i haven't had this problem yet. It might just be that some of the accounts are still experiencing the whole maitnence thing, or maybe it's just another glitch.
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Old 10-17-2008, 07:16 AM   #3
Very random
Gift Guru
 
adorcfish's Avatar
adorcfish is just really niceadorcfish is just really nice

Default Re: Can't get into Webkinz since yesterday

Hmmm...can you get to where you can type in your username and password??
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Old 10-17-2008, 07:20 AM   #4
hoo-hoo!
Webkinz :)
 
Honeybear's Avatar
Honeybear knows the way
Honeybear knows the wayHoneybear knows the way

Default Re: Can't get into Webkinz since yesterday

View Post Originally Posted by adorcfish
Hmmm...can you get to where you can type in your username and password??
I can type in my user name and password, the loading W comes up, and it says "read ..." then "connecting to ..." at the bottom and then is just gets stuck.

honeybear
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Old 10-17-2008, 07:31 AM   #5
Very random
Gift Guru
 
adorcfish's Avatar
adorcfish is just really niceadorcfish is just really nice

Default Re: Can't get into Webkinz since yesterday

Oh dear...I think that is a little beyond my knowledge of quick-fixes. So sorry! I wish I could help. The only thing I could suggest would be to clear everything out one more time just in case you got stuck in a glitchy situation and your computer can't get past it. Hope this helps!
adorcfish is offline Female
Old 10-17-2008, 07:35 AM   #6
wish I wasn't a
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Default Re: Can't get into Webkinz since yesterday

I can log in!
reedboysrule is offline Male
Old 10-17-2008, 07:42 AM   #7
hoo-hoo!
Webkinz :)
 
Honeybear's Avatar
Honeybear knows the way
Honeybear knows the wayHoneybear knows the way

Default Re: Can't get into Webkinz since yesterday

Adorcfish - many thanks, I appreciate your trying to help!!!

HB
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Old 10-17-2008, 07:52 AM   #8
Very random
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adorcfish's Avatar
adorcfish is just really niceadorcfish is just really nice

Default Re: Can't get into Webkinz since yesterday

No problem...just wish I could have helped more.
adorcfish is offline Female
Old 10-17-2008, 08:02 AM   #9
Webkinz :)
momtofaye is a name known to allmomtofaye is a name known to allmomtofaye is a name known to all

Default Re: Can't get into Webkinz since yesterday

Hi Honeybear,

Are you on a PC? If so, I just read the other day that it seems to help if you do a disk cleanup and defrag your hard drive. Then restart and try again. It's worth a shot.

Hope you get in soon!
momtofaye is offline Female
Old 10-17-2008, 08:13 AM   #10
hoo-hoo!
Webkinz :)
 
Honeybear's Avatar
Honeybear knows the way
Honeybear knows the wayHoneybear knows the way

Default Re: Can't get into Webkinz since yesterday

Momtofaye - thanks! I will try that. In the meantime I called the main GANZ customer service number and they connected me to webkinz customer service (wouldn't give me the direct number, though) where I was able to leave a message. I hope they call me back!

honeybear
Honeybear is offline Female
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