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Old 05-20-2009, 06:58 PM   #1
Lil Kinz
mommymaci is an unknown quantity at this point

Default Answered: Can't get into my room

I just opened an account for one of my kids, and we can't get into the room! Every time we try, we get the "can't log into Webkinz World" message and then logged out. We can do everything else -- arcade, Kinzpost, Curio Shop, etc. We just can't access the room. My two other kids have accounts and can access their rooms with no problem so I know it's not our computer. We tried at a friend's house too and had the same result. HELP!!!
Thanks!
mommymaci is offline Female
Best Answer - Posted by webbiemum
If this is a brand new account with only one pet, I would call ganz. The phone number is listed in a topic above written in blue.

One moment and I will post a link here

http://www.webkinzinsider.com/forum/...ddress-247012/


There you go !

Usually this problem is caused by a pet getting dropped into an overcrowded room, but since this isn't the problem obviously...you will probably need to call ganz to get this fixed. I hope you can get in soon!
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Old 05-20-2009, 07:12 PM   #2
webbie whonk!
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Default Re: Can't get into my room

If this is a brand new account with only one pet, I would call ganz. The phone number is listed in a topic above written in blue.

One moment and I will post a link here

http://www.webkinzinsider.com/forum/...ddress-247012/


There you go !

Usually this problem is caused by a pet getting dropped into an overcrowded room, but since this isn't the problem obviously...you will probably need to call ganz to get this fixed. I hope you can get in soon!

Last edited by webbiemum; 05-20-2009 at 07:12 PM..
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Old 05-20-2009, 07:27 PM   #3
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Default Re: Can't get into my room

It looks like webbiemum had a great answer.
I would also suggest clearing your Internet browser's cache & maybe restarting your computer, if you haven't already. Good luck with this, & I hope it's fixed!

Also, welcome to WI!
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Old 05-20-2009, 07:36 PM   #4
Lil Kinz
mommymaci is an unknown quantity at this point

Default Re: Can't get into my room

thanks so much, i will try giving them a call!
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Old 05-20-2009, 07:40 PM   #5
ahernan
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Default Re: Can't get into my room

i hope it get fix soon
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Old 05-20-2009, 07:56 PM   #6
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Default Re: Can't get into my room

I hope it gets fixed soon! I hate it when things like this happen!
Seahorse is offline Female
Old 05-20-2009, 08:00 PM   #7
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Default Re: Can't get into my room

Maybe the website isn't working. That has happened to me a couple of times and i just logged out and the logged back in and tried it again.
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Old 05-20-2009, 08:51 PM   #8
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Default Re: Can't get into my room

View Post Originally Posted by tyco45
Maybe the website isn't working. That has happened to me a couple of times and i just logged out and the logged back in and tried it again.
yes, this is what i had to do. there's something wrong with WW, again, and it is affecting only certain servers. (that's why you can get into the room with two accounts but not the other as they must be on different servers.) if after you log out and back in several times and it still wont work, try a new browser. firefox was the one that my screen would get stuck. i never gave IE a try bc it eventually worked.
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Old 05-21-2009, 01:12 AM   #9
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Default Re: Can't get into my room

I know some people were having problems getting into the rooms that contained the bear tapestry. If you have one on that account it could be the problem. If so you will need to contact Ganz by either filling out the can't get into my room form or by calling them.
Good luck. I hope you can get in soon.
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