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Old 12-30-2007, 01:54 PM   #1
Lil Kinz
cricket is an unknown quantity at this point

Default Unanswered: Can't get into "My Room"

EVery time I try to get into "My Room" I get logged out. I know others have this problem too, but has anyone's issue been resolved? I really hope this gets fixed. My 5 year old is very upset. I have emailed ganz many times. I'll try the phone number tomorrow when they are open.

GRRRR.
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Old 12-30-2007, 02:06 PM   #2
hopper72596
Guest

Default Re: Can't get into "My Room"

this happened to me too i just contacted ganz and in a couple of days it was fixed hope everything goes good ,. . . lindsey
Old 12-30-2007, 02:06 PM   #3
Gift Guru
 
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Default Re: Can't get into "My Room"

They no longer answer the phone number, first of all. I have this problem too. You just have to be patient and keep trying. And last of all, try loading the webkinz screen as a website. Type http://66 into your URL address area and it will come up with things....scroll down and click on the top one. This will load the Return User Screen...try logging in here. I hope this helps =]
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Old 12-31-2007, 04:50 AM   #4
Webkinz :)
kitnguye is an unknown quantity at this point

Default Re: Can't get into "My Room"

We adopted our first pet on Christmas Day and got logged out before the room creation occurred. I emailed Ganz 3 days ago. As of 4:40AM, I finally was able to get into my room. They never responded directly to my email, but I would suggest emailing them and hope they get to you in a timely manner!

Good luck.
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Old 12-31-2007, 01:47 PM   #5
Lil Kinz
cricket is an unknown quantity at this point

Default Re: Can't get into "My Room"

Thanks. It's working now.
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