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Old 11-07-2009, 02:02 AM   #1
Diabetes Awareness
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Default Unanswered: can't get into daily activities

I this a glitch?
i wanted to know if it happens to others too?
i haven't been able to access wheel of wow or wishing well through "daily activies"
or get into the arcade to get to them..not today and not yesterday either.
this happened on both my kids' accounts.

another wierd thing was that both pets i woke today - one in each account woke up sick, in spite of them being well and fed and put to bed yesterday...

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Old 11-07-2009, 02:16 AM   #2
ishing ....
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Default Re: can't get into daily activities

There have been a few times I was unable to access WOW and Wishing Well from the Daily Activities tabs but I've always been able to access them from the Arcade. I don't know if clearing your cache would help, but it can't hurt - could be you've got too much stuff in there not letting them load. If you're still unable to access, contact Ganz first thing Monday - I'm sure your kids would like to play their favorite games in the Arcade but can't get in to do so.
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Old 11-07-2009, 05:43 PM   #3
Diabetes Awareness
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Default Re: can't get into daily activities

thanks
i clean the cache at least once a day..after seeing that webkinz will not work well if i don't
i am not from the Us so phoning ganz is kind of a drag with the hour difference.
their customer service isn't too friendly for this either
can't access the arcade - it just freezes the screen on loading...and i have to go someplace else (
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Old 11-08-2009, 03:15 AM   #4
ishing ....
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Default Re: can't get into daily activities

Do you, by chance, have either AVG or Norton anti-virus protection? There have been reports by other members that the latest updates are causing WW not to load properly and/or freezing and that they've had to disable the shield in order for WW to work properly. I'm not sure how protected a site WW is so it might be risky.
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Old 11-09-2009, 03:53 AM   #5
Diabetes Awareness
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Default Re: can't get into daily activities

thanks..it seemed to work ok yesterday..ecxcept for the poor dog getting sick again
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Old 11-09-2009, 09:56 PM   #6
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Default Re: can't get into daily activities

Try restarting your computer, that might help
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Old 11-09-2009, 09:58 PM   #7
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Default Re: can't get into daily activities

I'm afraid you might have to call, or wait it out.
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Old 11-11-2009, 05:40 PM   #8
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Default Re: can't get into daily activities

This has happened to me before too, and I just had to wait it out. You can go to webkinz.com and click on Customer Support and then send them your problem. If you would like to call ganz, you can click on the link my siggy for theit contact info under "GANZ CONTACT INFO."
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Old 11-11-2009, 05:45 PM   #9
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Default Re: can't get into daily activities

What's your browser?
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