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Old 03-06-2012, 04:28 PM   #1
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Default Unanswered: Can't finish Winter treasure hunt

The winter treasure hunt is ending on the 7th and I can't finish because it keeps glitching. Now it is stopping on #4....it tells me to go to the place to find out what's new .... so I go to that category under the news blog tab and it won't give me the next clue......help!!!!
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Old 03-06-2012, 04:49 PM   #2
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Default Re: Can't finish Winter treasure hunt

I'm sorry to hear that it's not working for you

Are you going to this page?

Webkinz Blog: Official Webkinz News Blog - Webkinz Newz Announcements | WKN: Webkinz Newz

Have you tried a different browser? I.e., Firefox instead of Internet Explorer?

What exactly does it do when it "glitches"? Hopefully we can figure it out in time before the contest ends!
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Old 03-06-2012, 05:59 PM   #3
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Default Re: Can't finish Winter treasure hunt

I use FF and apparently I've gone to the correct spot but its the system so I called Ganz and the rep tried it for me and then said the techs will work on it and to try again tomorrow (??????).....that they will be posting something in the newz about it also......maybe they will let it run a little longer.
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Old 03-06-2012, 07:29 PM   #4
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Default Re: Can't finish Winter treasure hunt

Once you're under the "What's New" category, try looking through a couple of the pages on there. Maybe going to the second or third page of "What's New" will trigger a response. Just a theory.
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Old 03-06-2012, 07:50 PM   #5
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Default Re: Can't finish Winter treasure hunt

I'm sorry to hear that! Your not alone, some other people have been experiencing similar problems! I recommend trying Google chrome since that browser has the best luck with Webkinz Newz. Or, telling ganz about this problem so they can do something about it! Here's the link in case you need to contact ganz: Contact Us

Good luck & have a nice day!
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Old 03-07-2012, 03:49 PM   #6
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Default Re: Can't finish Winter treasure hunt

Have you heard an update today?



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Old 03-07-2012, 03:56 PM   #7
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Default Re: Can't finish Winter treasure hunt

It's still not working for me today.
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Old 03-07-2012, 03:58 PM   #8
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Default Re: Can't finish Winter treasure hunt

View Post Originally Posted by mikeconner
It's still not working for me today.
Have you tried the back button? That does work for me sometimes. Hope this helps.
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Old 03-07-2012, 05:15 PM   #9
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Default Re: Can't finish Winter treasure hunt

Many of us are having this same problem. I've tried different browsers, different computers, my phone, the back button, etc. Nothing works. I don't think there's anything WE can do to get it working. Hopefully ganz will extend it. In the meantime, I'm going to try to get my piggie plum pie treasure hunt done early so I won't end up in this situation again.
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Old 03-07-2012, 05:25 PM   #10
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Default Re: Can't finish Winter treasure hunt

Just spoke to Customer Service.

She said they are still trying to come up with something, but not sure if they'll make it by end of
business. Her best advice was to try after 6pmET.



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