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Old 12-17-2017, 01:27 PM   #1
PopcornRocks1Kinz
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Unhappy Unanswered: Can't find Kinzville Outlet building for Kinzville Map

So, I completed the challenge that gives you the Kinzville Outlet building that you can place in Kinzville Map.
But, I can't find that building in the side dock.
What should I do?
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Old 12-17-2017, 01:55 PM   #2
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Default Re: Can't find Kinzville Outlet building for Kinzville Map

Try taking a few things out of your dock...then you should be able to find it. I found that out...by accident. I could not find something and just started taking things out of the dock and placed them on my map. Then it would scroll for me.
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Old 12-17-2017, 02:31 PM   #3
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Default Re: Can't find Kinzville Outlet building for Kinzville Map

View Post Originally Posted by gabby1978
Try taking a few things out of your dock...then you should be able to find it. I found that out...by accident. I could not find something and just started taking things out of the dock and placed them on my map. Then it would scroll for me.
Do you mean the side dock or the dock on the bottom?
Because my side dock is empty. It has NOTHING.
Should I contact Ganz?

Sorry if I hadn't made myself clear in the original post.

I'll go fix that.

NOTE: My side dock is empty. The building is not in there.

Last edited by sonicjr23; 12-17-2017 at 02:29 PM..
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Old 12-17-2017, 03:00 PM   #4
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Default Re: Can't find Kinzville Outlet building for Kinzville Map

I just removed mine from the map and it shows up in the side dock. If I were you, I'd contact Ganz, probably by email. I think I read that they only have phone support for estore issues.
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Old 12-18-2017, 08:17 PM   #5
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Default Re: Can't find Kinzville Outlet building for Kinzville Map

Yes..I meant the side dock on your map. Hope you get some help.
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Old 12-18-2017, 09:54 PM   #6
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Default Re: Can't find Kinzville Outlet building for Kinzville Map

I recently wrote Ganz via e-mail regarding an issue with my account and they were very helpful!

It sounds like there is a glitch with your account!
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Old 12-19-2017, 08:27 PM   #7
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Default Re: Can't find Kinzville Outlet building for Kinzville Map

Definitely contact Ganz, they also have a Facebook just be sure to look for Betty Butter Ganz or Sally Ganz. People have said they've been very helpful on there & seem to be instead of emailing bc by email you just usually get the useless non important automated email not regarding anything you originally sent one for (unless they've changed it). However you contact them, I hope you're able to get it fixed soon. Good Luck!
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