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Old 03-29-2009, 09:19 PM   #1
Webkinz :)
suzeo99 will become famous soon enough

Default Unanswered: Can't email help without secret code?

I have no idea where the secret code is for the webkinz account that is locked out. The email help form requires that code. Can I really not get help without it?
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Old 03-29-2009, 09:21 PM   #2
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Default Re: Can't email help without secret code?

you need the code from one of your pets
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Old 03-29-2009, 09:22 PM   #3
CharmedMagic
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Default Re: Can't email help without secret code?

Do you have more than one pet for your account? If not, you may need to wait for the work week and call Ganz. Their phone number just so you know is 1-800-WEBKINZ
If you have the password for your account, everything will be a-OK just may take some time
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Old 03-29-2009, 09:33 PM   #4
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Default Re: Can't email help without secret code?

Do you have more than 1 pet? The code from any of them would work.
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Old 03-29-2009, 10:35 PM   #5
Make your own LUCK
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Default Re: Can't email help without secret code?

You need 1 of your pet codes so Ganz can find your account.
This is why Ms. Birdy says to keep them in a safe place.

We keep our in manilla envelopes (1 for each account) in the computer desk.
Hope you find yours !!
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Old 03-29-2009, 10:45 PM   #6
hpfreaksyd
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Default Re: Can't email help without secret code?

Like the others said, you need a secret code from any of your pets. I'd suggest adopting a new pet if you lost all your other codes and using that code. But then again, it would be better to call Ganz tomorrow. 1-800-WEBKINZ
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Old 03-29-2009, 10:47 PM   #7
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Default Re: Can't email help without secret code?

If all else fails, adopt another pet on that account, then you will have a code from a pet on that account. Keep it safe. Good luck.
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