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Old 07-13-2008, 02:34 AM   #1
Webkinz :)
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Default Unanswered: Can't connect to Webkinz

everytime I finish a round of a game I get a message saying something like we cannot connect to Webkinz and then get logged out. is that supposed to happen LoL or is something wrong with my internet or what?
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Old 07-13-2008, 02:37 AM   #2
Kelsko
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Default Re: Can't connect to Webkinz

Hmm, that's odd. It could be because every night at 2 am kinz time, WW shuts off for a few hours to do maitenance. Or it might be your internet.

You should just stay logged off for now and check back tommorow and if the problem persists for a really long time, contact ganz.
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Old 07-13-2008, 02:45 AM   #3
pollywog2
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Default Re: Can't connect to Webkinz

Oh, WW is really glitchy tonight. Everytime I did any activity it would frezze up with the dreaded shimmering W and then log me out. I was in the middle of a POTM adoption and I had to keep signing back in (but I did get all of my items) But I wouldn't recommend adopting until you can jump from activity to activity without getting frozen and logged out.
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Old 07-13-2008, 02:47 AM   #4
Webkinz :)
John5 is an unknown quantity at this point

Default Re: Can't connect to Webkinz

View Post Originally Posted by Kelsko
Hmm, that's odd. It could be because every night at 2 am kinz time, WW shuts off for a few hours to do maitenance. Or it might be your internet.

You should just stay logged off for now and check back tommorow and if the problem persists for a really long time, contact ganz.
yeah it might be because its around maitenence..if i were to contact ganz how would I do so?
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Old 07-13-2008, 03:00 AM   #5
Kelsko
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Default Re: Can't connect to Webkinz

View Post Originally Posted by John5
yeah it might be because its around maitenence..if i were to contact ganz how would I do so?
Here is a link to the contact page on the ganz website. There are many options to communicate with ganz there. http://www.ganz.com/contact/index.html
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Old 07-13-2008, 03:03 AM   #6
Webkinz :)
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Default Re: Can't connect to Webkinz

thanx alot Kelsko
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Old 07-13-2008, 03:10 AM   #7
Kelsko
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Default Re: Can't connect to Webkinz

No problem! Feel free to contact me again if you need help with anything else! Bye for now!
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