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Old 11-16-2009, 08:44 PM   #1
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Default Unanswered: Can't Buy Clothes

I have been unable to buy clothing from PJ in the Webkinz Outlet for the past 2 days. I was able to purchase the special item on the table in front of her, but I can't buy anything from the regular items. It lets me select what I want to buy, but then when I click on "buy items", nothing happens.

Is anyone else having this same problem?

Nickelcat
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Old 11-16-2009, 08:48 PM   #2
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Default Re: Can't Buy Clothes

Hmm..I haven't had this problem. Are you sure its not in your dock? If not, then I'd contact Ganz on thier customer service page.
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Old 11-16-2009, 08:50 PM   #3
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Default Re: Can't Buy Clothes

Good answer, Allison!
I think she covered it all (:
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Old 11-16-2009, 08:51 PM   #4
sara77elaine
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Default Re: Can't Buy Clothes

I posted this same problem this AM. You are not alone.
Sara
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Old 11-16-2009, 08:53 PM   #5
Jessy262
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Default Re: Can't Buy Clothes

I think there's something wrong with your computer cause not very much people have that problem.
Old 11-16-2009, 08:56 PM   #6
sara77elaine
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Default Re: Can't Buy Clothes

View Post Originally Posted by Jessy262
I think there's something wrong with your computer cause not very much people have that problem.
2 people having the same exact problem makes me think it has nothing to do with our computers. I just checked my other account & have no problems buying from the KinzStyle Outlet on that account.
Sara
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Old 11-16-2009, 08:58 PM   #7
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Default Re: Can't Buy Clothes

Hmm... maybe try logging out then right back in. Maybe try clearing your cache. Have you reset your computer? Maybe try those. If none of those work, contact ganz.

I don't believe it has anything to do with your computer if other people have reported the same problem.
Good luck!

~Wonder =]
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Old 11-16-2009, 09:05 PM   #8
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Default Re: Can't Buy Clothes

I have that problem often. Usually clearing my cache, starting a new FireFox window or rebooting works to fix it, though.
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Old 11-16-2009, 10:23 PM   #9
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Default Re: Can't Buy Clothes

I am having the same problem too. Clearing cache, etc. didn't fix it for me. Unfortunately, for you, I am glad to know it is not just me!

Well....I tried again, for good measure closing Firefox (i have it set to clear cache and history every time I close it) and then just logging out of my computer and back in. Then I went back to the clothing outlet and I was able to buy items again.

Hope you can get it working for you too!

Last edited by ilexicon; 11-16-2009 at 10:35 PM.. Reason: tried again and was successfull
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Old 11-16-2009, 10:59 PM   #10
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Default Re: Can't Buy Clothes

It sounds like more of a WW server problem. I learned all about the main servers during the ghost hunt, and there are a few major ones that service the site. When you log in, as your computer is loading your screen with your dock, look at the bottom and it will say something like "transferring data from wapi12.webkinz" or "wapi13.webkinz".

If you log out, chances are good you will come up on another server. That's when the problem will appear to clear up. However, if its a server problem and you happen to catch the same one after re-loading, the problem will remain.

Last edited by mulberry59; 11-16-2009 at 11:04 PM..
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