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Old 03-05-2011, 10:57 AM   #1
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Default Unanswered: Can't adopt the bunny

I just watched the hop trailer, and answered the questions, and it awarded me a hopping bunny code. I tried adopting it but it said there was a problem with their severs. Anyone else having this problem?
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Old 03-05-2011, 10:58 AM   #2
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Default Re: Can't adopt the bunny

View Post Originally Posted by Cozyy
I just watched the hop trailer, and answered the questions, and it awarded me a hopping bunny code. I tried adopting it but it said there was a problem with their severs. Anyone else having this problem?
I had that once just log out and back in.
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Old 03-05-2011, 01:01 PM   #3
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Default Re: Can't adopt the bunny

Did you use the code on the exact account that you won it on? If you try to adopt it onto a different account, then you will get that message. If you are adopting it on the correct account and still have problems if you try later to adopt, then you can call customer support at 1-866-webkinz (if you are under 18, a parent will have to call for you); they will get it sorted out for you.
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Old 03-09-2011, 05:18 PM   #4
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Default Re: Can't adopt the bunny

I've heard there were problems on server ten with webkinz. You might want to switch to Firefox... I hear it is easier to use. Also if you are not in the USA the codes don't work unless you are very close to the border. Hope it gets solved
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Old 03-10-2011, 11:27 PM   #5
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Default Re: Can't adopt the bunny

I would try to log out log back in 1st then if that doesn't work try calling Ganz 1-866-932-5469 Monday-Friday 9am-6pm EST. Hope this helps!
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Old 03-11-2011, 12:08 AM   #6
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Default Re: Can't adopt the bunny

View Post Originally Posted by koko982
I've heard there were problems on server ten with webkinz. You might want to switch to Firefox... I hear it is easier to use. Also if you are not in the USA the codes don't work unless you are very close to the border. Hope it gets solved
koko982
It's not that the codes don't work, it's that the adds don't appear outside the US. We're in Canada, so we can't get them, but fortunately for us, my daughter & husband went down to the States on Sunday, and she was able to get us codes. They worked perfectly fine.

Regarding the adoption, double check that you don't mix up a B and 8, or 5 and S, G and 6, and possibly some letters & numbers.

Last edited by Ritzcracker; 03-11-2011 at 12:10 AM..
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Old 03-11-2011, 12:25 AM   #7
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Default Re: Can't adopt the bunny

Hello, As said above I also would call Ganz if it doesn't work for you after you log-out and back in. Contact Ganz - Webkinz Insider Wiki Sorry that happened and Good Luck to you
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Old 03-11-2011, 12:17 PM   #8
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Default Re: Can't adopt the bunny

Did you enter it correctly?
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Old 03-11-2011, 12:26 PM   #9
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Default Re: Can't adopt the bunny

Log in and log out.Im sorry this is happening to you,my code was used for my bunny.:/
But congrats on yours!
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