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Old 07-17-2007, 09:15 AM   #1
Lil Kinz
skeevee is an unknown quantity at this point

Default Unanswered: Can't access My Room

Hi,

Since yesterdfay, I cannot go into my room. It starts loading but then just stops and freezes. I have contacted customer support via "Contact Us", but since replies to that are sent to my room, I can't even receive the replies.

I have just downloaded the latest version of Flash and it still freezes up. What else could I try?

Thanks,
Skeevee
-
You won't believe it. I switched to one of my other webkinz on my account and I can access my room. I switch to my bear and I can't. How strange.

Last edited by skeevee; 07-17-2007 at 09:19 AM.. Reason: Automerged Doublepost
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Old 07-17-2007, 09:24 AM   #2
Lil Kinz
skeevee is an unknown quantity at this point

Default Re: Can't access My Room

OK, I narrowed it down even further. With the other webkinz, I was only able to access my room because they were in a different room. The bear is currently located in my game room and if I try to go to that room with one of the other webkinz, it also freezes. So something is messed up with my game room.

Problem is, that's my favorite room because I got my pool table and my air hockey in there
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Old 07-17-2007, 11:20 AM   #3
COWS4YOU
 
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Default Re: Can't access My Room

You are not alone. I can't access my garden! Still awaiting help as my crops get taken over by weeds
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Old 07-17-2007, 04:21 PM   #4
sweet4the20
Gifted
 
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Default Re: Can't access My Room

Make sure you know all the passwords for all the sites you use on your computer BEFORE you do this (double check with your parents)...


Go under TOOLS in your browser to INTERNET OPTIONS

In the tabs click on the GENERAL tab

In the middle is TEMPORARY INTERNET FILES

You need to DELETE COOKIES and DELETE FILES


If this doesn't work you might need to defrag your hard drive and run clean up on your computer.
Sounds like you have a lot of glop that is over taking the space needed to run Webkinz.
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Old 07-17-2007, 04:48 PM   #5
jus0210
Gift Guru
 
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J-BIRD is a name known to allJ-BIRD is a name known to allJ-BIRD is a name known to all

Default Re: Can't access My Room

I keep getting kicked off i have defraged deleted cookies deleted files every thing this has happened for the last 2 days. It started after I put in my last two pets i got. I just want to costomer support and filled in the information under errors it says they will investigate i hope they do this soon i need to add the pets we got today
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Old 07-17-2007, 04:50 PM   #6
sweet4the20
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Default Re: Can't access My Room

When was the last time you ran a virus scan?
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