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Old 03-28-2011, 05:18 PM   #1
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Exclamation Answered: Can't access my account

I went on ebay and bought a Webkinz Scottish Terrier and I entered the code on my account but now I am not able to access my account.
strawgumdrop1 is offline Female
Best Answer - Posted by Jenny
That has happened to people in the past when they tried enter codes before the pet is supposed to be released. Because its a June release the code isn't in the system yet, it's best to wait until like a week or so before the official release of the pet that way you know that the code has been put in the system.
Try calling Ganz and see if they can help you.
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Old 03-28-2011, 05:25 PM   #2
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Default Re: Can't access my account

That is odd, maybe try selecting that you forgot your password and enter an older webkinz pet code to reset the password.
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Old 03-28-2011, 05:25 PM   #3
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Default Re: Can't access my account

View Post Originally Posted by strawgumdrop1
I went on ebay and bought a Webkinz Scottish Terrier and I entered the code on my account but now I am not able to access my account.

Like what do you mean...

is the pass not working? unless you gave the auctioneer your WW account info there's no way for them to get onto your account.
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Old 03-28-2011, 05:26 PM   #4
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Default Re: Can't access my account

It might be something to do with the pet, since it hasn't been released. If changing your password doesn't work you might want to contact ganz.
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Old 03-28-2011, 05:29 PM   #5
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Default Re: Can't access my account

Sigh I did email them. I hope I don't lose my account.
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Old 03-28-2011, 05:38 PM   #6
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Default Re: Can't access my account

That has happened to people in the past when they tried enter codes before the pet is supposed to be released. Because its a June release the code isn't in the system yet, it's best to wait until like a week or so before the official release of the pet that way you know that the code has been put in the system.
Try calling Ganz and see if they can help you.
Jenny is offline Female
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