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Old 05-11-2007, 01:17 PM   #1
Lil Kinz
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Default Unanswered: cannot use cell phone

My daughter cannot use the cell phone in her room. When we click one the phone it says kinz chat inactive. We push power, nothing happens. A bit later a pop up will say "cannot connect to server". She also cannot enter the arena. I do have the latest adobe reader, so I would say that is not the problem. Any help would be appreciated since the site seems to be of no use for help in answering this problem.
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Old 05-11-2007, 01:22 PM   #2
♀ jaxcat ϓ
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Default Re: cannot use cell phone

I have the same problems.
I've never been able to use the buddy phone or anything else that connects to the server. Someone said it might be the internet connection speed but It still does it after I upgraded. If anyone knows, let us in on it.
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Old 05-11-2007, 02:10 PM   #3
Lil Kinz
serzer is an unknown quantity at this point

Default Re: cannot use cell phone

Well, I have broadband, so I cannot imagine it is the connection speed.
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Old 05-11-2007, 02:45 PM   #4
♀ jaxcat ϓ
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Default Re: cannot use cell phone

My mom has dial up-she can't log on to Webkinz at all.

But she knew that because it does say on the tag that you need a high-speed connection.
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Old 05-11-2007, 02:49 PM   #5
1Tiger123
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Default Re: cannot use cell phone

in order to have your cell phone on you must have a fast computer.
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Old 05-11-2007, 03:02 PM   #6
♀ jaxcat ϓ
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Default Re: cannot use cell phone

I have the same speed as my sister and she has no problems with it
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Old 05-11-2007, 03:20 PM   #7
fireflyblue
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Default Re: cannot use cell phone

Hmm. Every now and then my phone freezes up, and it ties into Clubhouse and PVP games in the Tournament Arena. That usually happens when their server is overloaded.

We play Webkinz on three different computers at home, one much slower than the others, and it seems to happen across the board. Just when their servers are too full.

Is there a specific time of day you always play? You might try playing earlier in the morning, maybe, just to see if it works. I don't know if this is one of those problems where cleaning out all the internet cookies and temp files helps or not.
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Old 05-11-2007, 03:22 PM   #8
♀ jaxcat ϓ
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Default Re: cannot use cell phone

I've never been able to connect.
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Old 05-11-2007, 03:23 PM   #9
Mamamia73
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Default Re: cannot use cell phone

i have broadband and have never have that problem so i have no clue
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Old 05-12-2007, 08:45 AM   #10
JESS1CA
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Default Re: cannot use cell phone

Try again and again it just means that alot of people are on webkinz
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