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Old 11-28-2010, 11:09 PM   #1
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Default Answered: Cannot Remove Hamster Item From Webkinz Room

Hello,

So, I won a lovely Hamster Snow Globe while playing Find The Key with Amazin' Hamster.

I placed the Hamster Snow Globe in my Webkinz Room and now it is STUCK there. I cannot remove it.

I am able to remove other furniture items but NOT the snow globe. I've re-booted my computer, changed pets -- nothing!

Any ideas?

Thank you.
TeddyBearTales is offline Female
Best Answer - Posted by TeddyBearTales
I did contact Customer Service and filled out the Stuck Item Form (see below).
Webkinz was able to remove my Hamster Snow Globe from its stuck position.

Thanks to all for your help.


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Old 11-28-2010, 11:15 PM   #2
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Default Re: Cannot Remove Hamster Item From Webkinz Room

Hmm... I'm not sure. Did you try changing browsers? All I can suggest is calling ganz or having a parent call ganz. Sorry you're having this problem.
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Old 11-29-2010, 12:55 AM   #3
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Default Re: Cannot Remove Hamster Item From Webkinz Room

Sorry to hear it got stuck, I've heard from other people it seems to be getting stuck for them. Try calling ganz, They should un-stick it for you.
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Old 11-29-2010, 08:25 AM   #4
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Default Re: Cannot Remove Hamster Item From Webkinz Room

ooh that's to bad i got one today so i won't be puting it in my room yet!
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Old 11-29-2010, 08:05 PM   #5
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Default Re: Cannot Remove Hamster Item From Webkinz Room

If it was stuck on a table, just remove the table it was on, leave the room, put the table back, leave, and the item should be back
If that doesn't work, wait it out
If THAT doesn't work, go to customer service (On the website) fill out the stuck item form, and they'll remove it in a day or two
398256501 is offline Female
Old 11-29-2010, 08:08 PM   #6
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Default Re: Cannot Remove Hamster Item From Webkinz Room

WOW! That has never happened to me but it has happened to my friend But she did something to get it to move but I don't know how to sorry!
Miraclebaby240 is offline Female
Old 11-29-2010, 08:45 PM   #7
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Default Re: Cannot Remove Hamster Item From Webkinz Room

We got one the first day, and it is stuck as well.
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Old 11-29-2010, 09:16 PM   #8
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Default Re: Cannot Remove Hamster Item From Webkinz Room

Yes, it's a glitch with that particular item. Hopefully Ganz will fix it soon
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Old 11-30-2010, 09:20 AM   #9
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Default Re: Cannot Remove Hamster Item From Webkinz Room

View Post Originally Posted by TeddyBearTales
Hello,

So, I won a lovely Hamster Snow Globe while playing Find The Key with Amazin' Hamster.

I placed the Hamster Snow Globe in my Webkinz Room and now it is STUCK there. I cannot remove it.

I am able to remove other furniture items but NOT the snow globe. I've re-booted my computer, changed pets -- nothing!

Any ideas?

Thank you.
I got one of these in a trade and dropped it in a room, it landed in the middle of the floor and got stuck. I addressed it to customer service under I have an item stuck in a room and they removed it for me within hours. I went and put it in another room where I actually wanted it to be and it will not move from the spot it is in again. But at least this time it is where I wanted it to be.
You can just go under the customer service tab and under listing I have an item stuck in a room and they will put it back in your dock.
Hope this helps and best of luck.
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Old 11-30-2010, 10:56 PM   #10
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TeddyBearTales is just really niceTeddyBearTales is just really nice

Thumbs up UPDATE! Re: Cannot Remove Hamster Item From Webkinz Room

I did contact Customer Service and filled out the Stuck Item Form (see below).
Webkinz was able to remove my Hamster Snow Globe from its stuck position.

Thanks to all for your help.


Click the image to open in full size.
TeddyBearTales is offline Female
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