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Old 02-27-2008, 11:18 AM   #1
Lil Kinz
 
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Default Unanswered: Cannot merge account

I tried to merge my nieces 2 accounts...1 new w/in last 30 days and it says it cannot verify the info. HOW DO I DO THIS?? I am at wits end...the info as far as I know is correct and Webkinz HELP is very little help. Any info will be greatly appreciated!! :koala: THANKS!
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Old 02-27-2008, 02:15 PM   #2
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Default Re: Cannot merge account

View Post Originally Posted by rachal992
I tried to merge my nieces 2 accounts...1 new w/in last 30 days and it says it cannot verify the info. HOW DO I DO THIS?? I am at wits end...the info as far as I know is correct and Webkinz HELP is very little help. Any info will be greatly appreciated!! :koala: THANKS!
hello, have you tried e-mail/calling ganz?
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Old 02-27-2008, 02:18 PM   #3
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Default Re: Cannot merge account

you can call this webkinz ganz help line
1-866-932-5469 moday-friday 9:00 -5:00
or email
support@webkinz.com

Good Luck!
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Old 02-27-2008, 03:20 PM   #4
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Default Re: Cannot merge account

If they merge accounts, I think they only merge an account with only 1 pet to another account (which could have multiple pets; I will call this the "good" account). I am not absolutely sure. I think they only move the pet; not the Kinzcash, not the rooms, not the items, not the pet specific item either. If they say they will merge the accounts, please ask about the Kinzcash and the other items. If they cannot transfer those to the "good" account, please use the Kinzpost to mail the items to the "good" account before they merge the accounts. You can only mail once a day to an account (up to 3 items). I don't want you to lose anything important!
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