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Old 10-07-2009, 12:06 PM   #1
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Default Unanswered: CANNOT LOG IN

I haven't been able to get in for an hour now. I tried on firefox, googlechrome, and internet explorer but as soon as it loads the mini dock it gets stuck. Now I'm stuck on a green screen even before any dock and it says transferring from kinzpost.webkinz.com. I clear my cache everytime I load firefox and I even rebooted my computer twice. Anyone have any ideas? Thankz in advance
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Old 10-07-2009, 12:10 PM   #2
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Default Re: CANNOT LOG IN

I cant get into my euro account at all. I can still get into my na account though.... I tried restarting and clearing cache and I still cant get into my euro account. My na is ok for some reason....
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Old 10-07-2009, 12:14 PM   #3
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Default Re: CANNOT LOG IN

I can't get into mine either, the dock loads and that is it... on the European account and I just tried the NA and it only gives me the Welcome Page.
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Old 10-07-2009, 12:17 PM   #4
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Default Re: CANNOT LOG IN

Thank you both so much. At least I know it is not just me. I'm in Europe by the way! I guess I'll give up for tonight. Have fun on your other accounts
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Old 10-07-2009, 12:17 PM   #5
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Default Re: CANNOT LOG IN

You are welcome! Have a good night!!
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Old 10-07-2009, 12:18 PM   #6
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Default Re: CANNOT LOG IN

Have you called Ganz yet? I can't get on either of my European accounts and am on hold with a rep right now (they are hung up with how many items are there in the dock). If they don't get a number of calls about the problem, they will think it is a non-problem.
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Old 10-07-2009, 12:18 PM   #7
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Default Re: CANNOT LOG IN

Both of them are best answers but maybe I should leave it up so others know what is going onCan someone let me know what the protocol is here. Thankz
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Old 10-07-2009, 12:19 PM   #8
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Default Re: CANNOT LOG IN

Just saw that you actually live in Europe so calling Ganz could be a problem. Sorry about that.
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Old 10-07-2009, 12:22 PM   #9
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Default Re: CANNOT LOG IN

View Post Originally Posted by jms40
Have you called Ganz yet? I can't get on either of my European accounts and am on hold with a rep right now (they are hung up with how many items are there in the dock). If they don't get a number of calls about the problem, they will think it is a non-problem.
I used to have the number to call from Europe. Does anyone know? Tell them to look at this thread. I have got a lot in my dock but not of one thing and I've never had that problem before!

View Post Originally Posted by jms40
Just saw that you actually live in Europe so calling Ganz could be a problem. Sorry about that.
I can call for free but just not a 1 800 number. I'm going to look through all my emails for the number. ugh!

Last edited by COONYCOON; 10-07-2009 at 12:22 PM..
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Old 10-07-2009, 12:26 PM   #10
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Default Re: CANNOT LOG IN

I can get into Euro now but it is very slow, the NA seems to be okay
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