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Old 06-11-2009, 01:45 AM   #11
MicsKinz
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Default Re: Cannot Access Club House

I've had that problem as well. But closing my browser window and re-opening, logging in, etc. seem to help.

I see that you've tried all that, so I would say go ahead and call Ganz. At least they would tell you if they were doing some work and that was the reason.

Good luck!
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Old 06-12-2009, 08:20 PM   #12
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Default Re: Cannot Access Club House

Update: I had the problem only on one computer--the others were ok. Very odd!

But I've emailed Ganz and hopefully they will contact me soon. Thanks for all the resonses!
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Old 06-13-2009, 03:05 PM   #13
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Default Re: Cannot Access Club House

I'm wondering if this is a new problem for you or if you've been able to get in the clubhouse before. I'd never been able to get into the clubhouse until recently. I thought it was my computer but I took it in to upgrade the memory and at the shop, I could access the clubhouse easily. Turns out my modem provided by my internet provider had a built in fire wall that was blocking me out. I have the windows firewall turned on so a second firewall wasn't needed.

You might want to check with your internet provider to see if this could be an issue like the one I had.
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Old 06-15-2009, 09:03 AM   #14
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Default Re: Cannot Access Club House

Here's the response I got from Ganz. It worked for me!


Hello,

Thank you for writing.

You wrote to us about not being able to connect to server when trying to use the kinzchat phone or going into the clubhouse. This feature also affects the Tournament Arena and KinzPost.

Please make sure that all of your pop up blockers are off. If you have a router, please make sure that the HTTP port 80 is open and the FTP port 21 is open.

If this still does not fix the problem, contact your internet service provider to check that your security settings on your modem are not set too 'high'.

Thank you,

Webkinz Customer Service
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