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Old 06-10-2009, 02:14 PM   #1
ishing!
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Default Answered: Cannot Access Club House



I am unable to access the clubhouse either by using the the Things to Do tab or by turning on the cell phone. If I try either, I get a "Could Not Connect" message.

I tried logging out and using Firefox and IE.

Any ideas?
Firebird is offline Female
Best Answer - Posted by Firebird
Here's the response I got from Ganz. It worked for me!


Hello,

Thank you for writing.

You wrote to us about not being able to connect to server when trying to use the kinzchat phone or going into the clubhouse. This feature also affects the Tournament Arena and KinzPost.

Please make sure that all of your pop up blockers are off. If you have a router, please make sure that the HTTP port 80 is open and the FTP port 21 is open.

If this still does not fix the problem, contact your internet service provider to check that your security settings on your modem are not set too 'high'.

Thank you,

Webkinz Customer Service
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Old 06-10-2009, 02:14 PM   #2
Call me Summer!
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Default Re: Cannot Access Club House

The servers are probably full
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Old 06-10-2009, 02:28 PM   #3
ishing!
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Firebird's Avatar
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Default Re: Cannot Access Club House

I've been trying to get in for 45 minutes!
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Old 06-10-2009, 02:28 PM   #4
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Default Re: Cannot Access Club House

You can always try clearing your cashe...that helps websites run better sometimes
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Old 06-10-2009, 02:51 PM   #5
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Firebird's Avatar
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Default Re: Cannot Access Club House

Thanks for the idea--I tried clearing the cache and rebooting---but I still have the problem. Maybe it's time to call Ganz i ??
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Old 06-10-2009, 02:58 PM   #6
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Default Re: Cannot Access Club House

Yeah, it keeps saying it's closed.
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Old 06-10-2009, 03:31 PM   #7
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Default Re: Cannot Access Club House

Yea, I'd call GANZ, if nothing else is working.
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Old 06-10-2009, 05:41 PM   #8
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Default Re: Cannot Access Club House

GANZ was adding new emoticons recently to the Clubhouse, so it might not be working correctly because of that. Hopefully, GANZ will fix it soon.
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Old 06-10-2009, 09:06 PM   #9
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Default Re: Cannot Access Club House

The same thing is happening to me, unable to log into clubhouse, tried for approx a hour with three ISP, two computers, no luck
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Old 06-11-2009, 01:35 AM   #10
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Default Re: Cannot Access Club House

I haven't tried to get in today, but another trick that sometimes works for me is going to the tournament arena and clicking on a PVP game. This shouldl also turn on the phone, and once it's on, try going to the clubhouse.
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