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Old 12-27-2008, 01:55 PM   #1
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Default Unanswered: Cannot access

Help! I am pretty computer savvy, but I can't figure this one out. My boys got a new Macbook Pro for Christmas. We have an admin account and an account for them. We had restricted website access to certain websites and neither of them could log onto Webkinz (I'm sorry. We don't recognize you. Please make sure your username is correct). On the admin account we can log in, so we lifted restrictions from their account, but it still doens't let them log in. We're using the latest Firefox, so that's taken care of, and we can log in from the admin account. I am flustered!

TIA for any help.
Mom2twinz
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Old 12-27-2008, 02:00 PM   #2
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Default Re: Cannot access

Well, try calling Ganz about the porblem. They might know what to do. otherwise, go in the help section and find the question closet to yours.

Hope This Helps!
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Old 12-27-2008, 02:04 PM   #3
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Default Re: Cannot access

Have you tried using Safari. I find it is more reliable on the MAC than Firefox. Other than that, I am not sure? It must have something to do with parental controls or something.
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Old 12-27-2008, 02:11 PM   #4
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Default Re: Cannot access

I can log him in on Safari, but not Firefox, but I can log in on Firefox using the admin account. Just trying to figure out why.
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Old 12-27-2008, 02:18 PM   #5
Rachelx91294
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Default Re: Cannot access

Maybe theres something u need to access under the other accounts.. Did you flip thru the book that the computer came with? i cannot access webkinz at all on firefox i have an hp.. it just wont load but internet explorer.. idk
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