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Old 12-31-2009, 10:46 PM   #1
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Question Unanswered: Can you return E-store items?

I bought one of those decoratable trees from the estore-only a tree, 3 ornaments and topper, and i really do not like it! Can i return this? I do not want it in my christmas room, and i have no where else to put it! please help!
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Old 12-31-2009, 10:48 PM   #2
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Default Re: Can you return E-store items?

Sorry, you can't return them. The terms and conditions say so. You could call them and see if they might change their minds though
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Old 12-31-2009, 10:48 PM   #3
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Default Re: Can you return E-store items?

I am pretty sure you cannot return it. I suggest trading it, selling it to the W-shop, or giving it to a friend. You can also try to contact ganz. Just go to the bottom of the estore page, and press contact us. Hope I've helped. Good luck!
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Old 12-31-2009, 10:52 PM   #4
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Default Re: Can you return E-store items?

thanks for the advice-maybe i will give it to my cousin-she always wanted an estore item!

ooh, i just tried sending it and selling it. doesnt work!

Last edited by kittyhub54; 12-31-2009 at 10:53 PM.. Reason: just tried it!
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Old 12-31-2009, 10:53 PM   #5
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Default Re: Can you return E-store items?

Unfortunately they cannot be kinzposted either. Sorry. Only Estore pet PSIs, figurine items, and harvests from Estore plants can be.
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Old 12-31-2009, 10:54 PM   #6
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Default Re: Can you return E-store items?

Sadly, Webkinz E-store items cannot be returned. All purchases are final. That is what it says in the FAQ's: Ganz eStore FAQs.
And they can not be sent through Kinzpost, traded, or sold to the W Shop either. I am so sorry that you are unhappy about your purchase!

Last edited by Seahorse; 12-31-2009 at 11:00 PM..
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