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Old 10-05-2008, 06:36 PM   #21
call me mer.
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Default Re: CAN THEY REALLY DO THIS?

Oh my gosh!!!! I am totally sorry!! I've had problems, too (like when i accidentaly adopted my sister's pet onto my account and Ganz wouldn't change it back) but this stinks! I think that Webkinz should have never been made because of all of their problems (no ofense to them) but people are spending money for the darn toys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 10-05-2008, 06:37 PM   #22
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Default Re: CAN THEY REALLY DO THIS?

Momluvswebkinz2, in case you didn't read all of my first post to rubygoody, I do believe that a class action would be more effective than a suit filed by an individual consumer. However, it is possible that if you speak with a supervisor at Ganz CS, merely the threat of legal action will make them see the error of their ways. I would ask them for which specific provision of the agreement you allegedly violated. Have them fax or e-mail you the entirety of the agreement. You may even tell them your attorney asked for copy. I think they've gotten too big for their britches and need to be taken down a notch. Regardless of whether or not they are a US customer, they still owe a duty to US consumers to engage in fair trade practices. PM me if you would like more information or hyperlinks to federal info!!
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Old 10-05-2008, 06:40 PM   #23
t w i l i g h t
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Default Re: CAN THEY REALLY DO THIS?

omg that is soooooooooooooooooooooooooooooooooooooooo
oooooooooooooooooooooooooooooooooooooooooooooooooo
oooooooooooooooooooooooooooooooooooooooooooooooooo
oooooooooooooooooooooooooooooooooooooooooooooooooo
oooooooooooooooooooooooooooooooooooooooooooooooooo
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ooooooooooooooooooooooooooooooo mean that theyb dont give you a lot bag mean ganz!
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Old 10-05-2008, 06:48 PM   #24
rubywebkinz
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Default Re: CAN THEY REALLY DO THIS?

View Post Originally Posted by kinzluvor
omg that is soooooo
ooooooooooooooooooooooooooooooooooooooo
ooooooooooooooooooooooooooooooooooooooo
ooooooooooooooooooooooooooooooooooooooo
ooooooooooooooooooooooooooooooooooooooo
ooooooooooooooooooooooooooooooooooooooo
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ooo mean that theyb dont give you a lot bag mean ganz!
i know! It was like totaly empty just like the picture on the front page of WI. Just empty and the bag of kinzcash even had a "0" in it. so uncool!
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Old 10-05-2008, 07:06 PM   #25
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Default Re: CAN THEY REALLY DO THIS?

I wish you and your family good luck. I understand your mother's frustration and the dissapointment of your little brother. Please keep us posted as to what happens tomorrow. I hope your mom has better luck than the rest of us have lately. I've gotten gypped out of 2 exclusive beds as well as losing things purcahsed at the W shop at the time the site kicks me out. I was kinda mad, but got over it. However if was one of my KIDS who got dissapointed by it, I would have been 1,000 times madder. It's like, mess me me, I'm mad.. Mess with one of my kids you better watch out.
I know it's only virtual things, but still. If Ganz promises something, or you expect someting that's been advertised, then there's no reason why tjhey cant make good on their promise.
Thanks for sharing your story!
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Old 10-05-2008, 07:08 PM   #26
Vegan +
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Default Re: CAN THEY REALLY DO THIS?

The telephone number is 1-866-WEBKINZ
Actually, ganz just changed their policy, they are no longer accpeting E-mails.. which is kinda stupid.

A lot of member have been reporting this problem, as you know.
GANZ has gotten very greedy lately..

actually.. some users have reported seeing some of the very early retired pets on the shelfes in stores with a big sign over them saying 'RETIRED Webkinz!' - it is all about the money for them.

Of course.. Ganz cannot replace a few pixels
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Old 10-05-2008, 07:14 PM   #27
littlepeanut96
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Default Re: CAN THEY REALLY DO THIS?

that is too bad. that has never happened to me. i didn't even know about it. lol (see what i know) lol. awwww tell ur brother i am sooo sorry. thats bad.
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Old 10-05-2008, 11:14 PM   #28
ChihuahuaGrl16
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Default Re: CAN THEY REALLY DO THIS?

yeah , GANZ seems like they are definately in the wrong here....it's seriously unfair to everyone else...basically you're only getting half of what your paying for! i hope you have some luck!!
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Old 10-05-2008, 11:21 PM   #29
hy isn't he real?
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Default Re: CAN THEY REALLY DO THIS?

Oh goodness. I'm so sorry to hear that, Rooby. Please keep us posted as to what happens. I actually stopped buying Webkinz a couple of months ago because of all the "glitches".
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Old 10-05-2008, 11:25 PM   #30
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Default Re: CAN THEY REALLY DO THIS?

I am not sure but feel as though Ganz should take care of this problem and give some type of compensation because of it being their fault!! When it is their issue they should definitely live up to their mistake and correct it!! But with all issues going on and them not contacting customers etc.. don't know if they will!
I will be thinking of you and wishing the best of luck!!!
I adopted two pets yesterday and all was fine so it must just be the POTM!
Jess427
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