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Old 01-31-2011, 09:40 PM   #1
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Default Unanswered: CAN"T ADOPT

Hi there,

I wrote in last week. I won a reindeer from INSIDER and I still can't adopt him. I don't know what to do. When I called Ganz they wouldn't adopt him for me and said there was a problem wit the server, but it seems like other people can adopt their pets. Help, what do I do now?

Opal
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Old 01-31-2011, 10:20 PM   #2
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Default Re: CAN"T ADOPT

I would call back Ganz and ask them, some are calling and getting them adopted by Ganz. I think it depends on who you get, which shouldn't be but hopefully you can get some more help
This server issue has been going on for too long now....they don't seem to know when it will be fixed....
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Old 02-01-2011, 09:28 AM   #3
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Default Re: CAN"T ADOPT

Dawn has a good answer. It does depend on who you get. I think you should keep calling them in different moments (don't do it constintly though) and maybe one of them will try for you. Try different ways to, like by telephone, email, etc. Here is the WIKI page for that:
Contact Ganz - Webkinz Insider Wiki

Anyway, Good luck, and congrats on your reindeer! Remember, it could be your browser too.
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Old 02-01-2011, 09:43 AM   #4
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Default Re: CAN"T ADOPT

That's the worst customer response I've heard. Unfortunately, someone else with a different problem heard it also. Ganz has good Reps and bad Reps. That was a very bad Rep.

Call again. Hopefully, you will get a better Rep. If not, stay calm and polite. Ask for the Rep's Supervisor. Keep asking for the next higher person if you need to. Keep staying calm and polite.

Somewhere at Ganz, there is someone who will find a way to help you. Bottom line, Ganz wants you to buy their products. Sooner or later (hopefully, sooner), you will talk to someone who cares that, if you can't adopt this pet, there's no reason for you to buy more pets that the "server problem" won't allow you to adopt.

Keeping my fingers crossed that your next phone call is your last one and you can start enjoying that adorable Reindeer!
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