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Old 08-07-2007, 02:48 AM   #1
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Question Unanswered: Can Someone please Help!!!!

Hi! My Daughter can't enter one of the rooms on her account - it has the bowling alley she just bought! When we try to enter, it says loading furniture and the "loading bar" stops with about 1/2" left to go and freezes. This has been going on about 3-4 days , all hours of the day and is so frustrating . The room has a lot of stuff in it including games and a telescope. We are not having trouble doing anything else on Webkinz. I have emailed Ganz but no help so far - only the standard generic emails. Can someone please help us!
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Old 08-07-2007, 05:21 AM   #2
valej
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Default Re: Can Someone please Help!!!!

I have the same problems, so your not alone. its my kooky scientist room theme that is completly frozen and not working!!
Old 08-07-2007, 08:41 PM   #3
sadiebaby718
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Default Re: Can Someone please Help!!!!

Since the new layout, I can't go into some of my rooms too, Lots of other people seem to be having the same problem. I hope they work out this glitch.
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Old 08-07-2007, 08:47 PM   #4
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Default Re: Can Someone please Help!!!!

Hi, this happened to me too.. e-mailed gantz...Took about 6 days before it was fixed. They must be really busy with complaints...Be patient...Also try deleting all cookies and temp files, and reload. Sometimes this will do the trick too.......Good Luck.............
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Old 08-07-2007, 09:18 PM   #5
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Default Re: Can Someone please Help!!!!

Thank you for all of the helpful information- I appreciate it!!!!!!!!!!!
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Old 08-07-2007, 09:21 PM   #6
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Default Re: Can Someone please Help!!!!

it happened when my brother got his 2nd webkinz, cheeky dog, and cudnt go in its room!!! ps it wasnt retired yet!!!
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Old 08-07-2007, 09:45 PM   #7
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Default Re: Can Someone please Help!!!!

View Post Originally Posted by jitterbug100
it happened when my brother got his 2nd webkinz, cheeky dog, and cudnt go in its room!!! ps it wasnt retired yet!!!

And that was before the update everyone is moaning about!
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Old 08-07-2007, 10:02 PM   #8
Pirate2240
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Default Re: Can Someone please Help!!!!

This is happening to my daughters account as well. I can't get her into her Science Room and we have three telescopes in there. We are missing the think tank, the incubator couch and the robotic arm but we have everything else in there.

I have emailed Ganz directly and will wait to here what is going on. Until then, we can call the numbers listed in the previous emails and continue to email GANZ directly. I know things don't always go smoothly during website rennovations but I really feel for the users who can't use their pets cause they are locked in the rooms no pun intended.

I will keep you all updated if I hear back from anyone at Ganz technical team.

Kat >^..^<
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Old 08-08-2007, 08:20 AM   #9
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Angry Re: Can Someone please Help!!!!

the telescope is causing the problem!!! i can not get into one of my coolest rooms because of it!!!!! it is annoying !! does anyone no if it is currently being fixed???
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Old 08-08-2007, 10:56 AM   #10
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Default Re: Can Someone please Help!!!!

Ganz is aware of the problem and it should be fixed by tomorrow. There is a whole thread on this >HERE< .. check it out.

Dagney has been keeping us posted. .. here is her update from today! .. thanks dagney!

UPDATE - i just got off the phone with webkinz support and he assured me that not only do they know about the problem but that it should be resolved later today. that means that anyone with a telescope should be in their room by tomorrow! he also offered to dock my telescope in case i wanted to get into my room today. so fingers crossed, everything should be fine soon.
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