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Old 06-01-2009, 09:12 AM   #1
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Default Unanswered: can not access home page of WI

For some reason this morning I can not access the home page of WI.
It says that "access is denied".
Does anyone know why this is happening to me this morning and are others having the same problem?

Immie is offline Female
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Old 06-01-2009, 09:26 AM   #2
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Default Re: can not access home page of WI

I have not had this problem.
Actually, when I signed on in the forum
it took me to the home page....
I would clear cache and restart my computer
if it continue to happen I suggest Pming a mod
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Old 06-01-2009, 11:02 AM   #3
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Default Re: can not access home page of WI

View Post Originally Posted by Immie
For some reason this morning I can not access the home page of WI.
It says that "access is denied".
Does anyone know why this is happening to me this morning and are others having the same problem?

I agree with xSophie's solution. The WI home page is open to everyone, not just members so the issue may be at your end. I agree that you should try clearing your cache and a restart

Good Luck!

Clearing Your Cache

Using AOL:From the "My AOL" menu, on the AOL toolbar, Click "Preferences", then Click "WWW". Look for the "Temporary Internet Files". Click "Delete Files", and then click "OK".

Internet Explorer 6:
At the top in the pull-down menus (File, Edit, Tools etc.), click "Tools", then "Internet Options". This will bring up a dialog with 6 tabs across the top (General, Security, Content...). Click "General"; then look for "Temporary Internet Files". Click "Delete Cookies". Then click "OK".
Click "Delete Files", then (if it appears, check off 'Delete all offline content', then click "OK"). Click "OK" again and this should clear all cached pages.

Internet Explorer 7:
From the Tools menu, select "Internet Options". Choose the "General tab". Under Browsing history, click "Delete"
Next to "Temporary Internet Files", click "Delete files". Click "Close", and then click "OK" to exit.

Netscape:
Up top in the pull-down menus (File, Edit, etc.), click "Edit", then "Preferences". Find "Advanced". Click the sign in front of the word, "advanced". You'll see "Cache, Proxies, etc..." Click "Cache". On the right you'll see buttons labeled "Clear Memory Cache," and "Clear Disk Cache". First, click "Clear Memory Cache". When the "?" dialog appears click "OK". Click "Clear Disk Cache", when the "?" dialog appears, click "OK". Click "OK" again to close the Cache Dialog box. This will clear all old info from your browser and the error should be finished.

Firefox:
Click "Tools" and select "Options". Click the "Privacy" icon. Click "Clear Now" in the Private Data area. Click "OK". Exit and re-launch the browser.

Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
From the Safari menu click on "empty cache". When asked if you want to empty the cache? Click on "empty". Once that's done, from the safari menu click on "preferences". From the Security dialog box, select "bookmarks". Click on "Show Cookies". A list will show up with all the cookies left on the computer. Select "Remove all". Once they are removed, Click "Done". Close down Safari to get back to your desktop. Re-launch Safari and log back into Webkinz.
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Old 06-01-2009, 06:01 PM   #4
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Default Re: can not access home page of WI

I read somewhere in the forums that this exact thing was happening to others here on WI on Saturday. From what I can remember reading, it was a temporary glitch.. I couldn't access it for about 4 minutes but I never got the message that you are getting.

If you have cleared your cache, as well as logged out/in again, I would certainly follow up on xSophiexx's solution of PMing a staff member for assistance.

I hope that this issue is resolved for you soon..and I am sorry that it is happening to you ..
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Old 06-01-2009, 06:02 PM   #5
no
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Default Re: can not access home page of WI

I'm sorry I can't help, but the homepage was working fine for me..
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