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Old 12-31-2007, 06:06 PM   #21
faeoori
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faeoori will become famous soon enough

Default Re: Can login and play games -- logged out when i go to my room?!?

View Post Originally Posted by Megan1011
this is because there are many people getting webbies and playing in their rooms. give it a day or two. it should work soon!
I signed my nieces up on Christmas day. One of their accounts works fine, the other has not worked yet.
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Old 12-31-2007, 06:07 PM   #22
Megan1011
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Default Re: Can login and play games -- logged out when i go to my room?!?

try updating your internet, that might be the problem!
Old 12-31-2007, 06:14 PM   #23
faeoori
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Default Re: Can login and play games -- logged out when i go to my room?!?

But my account works, my husbands account works, and one of my nieces' accounts work. Only 1 account does not.
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Old 12-31-2007, 06:54 PM   #24
Lil Kinz
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Default Re: Can login and play games -- logged out when i go to my room?!?

it's been almost a week and i still have that problem...getting logged off when trying to get into a room -- that apparently doesn't exist.

i'm seriously disappointed in this toy. my daughter never asks for much, but she asked for a webkinz and i got her one. the problems we're having with this are ridiculous. i'm so glad she has only one and hopefully she'll get bored with it soon bc i'm sick and tired of trying to get it to work.
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Old 01-01-2008, 07:48 PM   #25
Webkinz :)
kitnguye is an unknown quantity at this point

Default Re: Can login and play games -- logged out when i go to my room?!?

I can sympathize with everybody's frustration! I am a systems developer in my day job, and let me tell you, my boss would have my behind if our web system for employees started crashing and STAYED buggy for a whole week. However, as I said, I emailed Ganz 3-4 days ago and it fixed on its own. I would suggest putting a description of your problem into the subject (as I suspect most of the CS people manning the inbox are trying to filter via subject) and calling after the new year. I might also try emailing a second time with the same email and something to the effect of "Help - 2nd try - paste original subject line here" in the subject field. I have to admit, even though I have my room, my gift still doesn't work, but that is a pretty small issue in the whole scheme of things. Good luck all!

Kim
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