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Old 09-29-2007, 12:53 PM   #1
Lil Kinz
watts9 is an unknown quantity at this point

Default Unanswered: can charms be stolen????please help

i purchased charms for both of my children several weeks ago, one account had 1 charm and the other account had 2, i was on this morning and did our search of the charm forerst for both accounts, but this afternoon when i went to search again, the account that had 2 charms now has NO!!! charms and it won't let me search because i have to purchase a charm to be able to access the charm forest, i have heard of people having stuff stolen from rooms or docks, but we do not give out passwords and all codes from our pets are locked up, so we were not robbed, and i wasn't even aware that items you received from entereing codes were even able to be stolen. Anyone have any idea, of what I can do to get our charms back??? Please let me know.

Thanks in advance!!!
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Old 09-29-2007, 01:29 PM   #2
Gift Guru
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Default Re: can charms be stolen????please help

Hello watts~ its possible you may have experienced some kind of glitches which has been happening alot unfortuanately. If the items do not show back up after a few relogins you may report it to support@webkinz.com

We havent unlocked the charm forest yet either so you might also post in the charms threads if you need more info or anything related to the charm forest can be found here:

welcome to WI
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Old 09-29-2007, 04:09 PM   #3
Indiana Jones is
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Default Re: can charms be stolen????please help

mom2hemi said it all. You need to contact support and I've heard they are very kind and will go out of their way to help you and get the best possible aftermath... Good luck
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