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Old 12-29-2007, 06:51 AM   #1
Lil Kinz
dizzie28 is an unknown quantity at this point

Question Unanswered: Can anyone help me?!

I have enjoyed Webkinz for over a year with no real problems. Now I have one I can't figure out. I cannot get into my rooms . Sometimes it won't completely load, other times I get a blank blue screen.
This has been happening for approx 3 weeks. I'm going through severe withdrawal. I need to garden & see my pets! I am also having trouble changing my pets from one to another. It doesn't matter what time of day I try. Any clues??!!
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Old 12-29-2007, 06:59 AM   #2
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Default Re: Can anyone help me?!

Have you tried clearing your cache? Also, are you having the same problems on different computers? There has been a problem reported with the Antique Stove causing loading problems, but with WW down for 24 hours, that should have fixed that glitch.
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Old 12-29-2007, 07:02 AM   #3
dhmjohnson
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Default Re: Can anyone help me?!

It sounds like you need to contact Ganz about this. I would be going through withdrawal, too! I wish I could tell you how to fix it, but I can't. Sorry I wasn't helpful to you. I hope you get it fixed really soon.
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Old 12-29-2007, 11:05 AM   #4
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Default Re: Can anyone help me?!

Have you tried using a different browser. I couldn't get into the Academy for two weeks before I tried Netscape and it worked. Now I use Firefox with no problems. I just can't go to classes with Internet Explorer. It's worth a try, but a lot of people are having this problem right now.
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Old 12-29-2007, 11:07 AM   #5
Kinz34
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Default Re: Can anyone help me?!

Try internet explorer if you already aren't. I have mozilla firefox and that happens to me alot. Webkinz world has so many people the servers just go down sometimes but on other browzers it works sometimes
Old 12-29-2007, 11:09 AM   #6
gnatz101
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Default Re: Can anyone help me?!

well maybe it has been one of those major gitches but i think webkinz has fixed them. can you get into your rooms now?
Old 12-30-2007, 06:28 AM   #7
Lil Kinz
dizzie28 is an unknown quantity at this point

Default Re: Can anyone help me?!

Thank you all for of your suggestions! I was able to get into my rooms once yesterday, where I replanted my garden & did some "cleaning" . I made no changes to my pc, so right now I'm figuring it's a Ganz issue. Today I can't access my rooms, the arcade & the w-shop...very frustrating. I will try some of the suggestions that you gave to see if they make a difference.
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