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Old 03-15-2009, 03:37 PM   #1
call me jenny(:♥
 
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Default Unanswered: Calling Ganz . . ?

I was wondering if you had to be 18 or older to talk to one of the customer service reps when you call Ganz. It'd probably be very hard for my mom to call since she doesn't know a lot about webkinz. Lol.

Thanks in advance,

-Jenny
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Old 03-15-2009, 03:41 PM   #2
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Default Re: Calling Ganz . . ?

Hey Jenny!

I don't know about this one- try calling first. If they want to speak to an adult, let your mom speak to them
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Old 03-15-2009, 04:01 PM   #3
call me jenny(:♥
 
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Default Re: Calling Ganz . . ?

I think i will try that. Thanks for posting
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Old 03-15-2009, 04:04 PM   #4
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Default Re: Calling Ganz . . ?

I am not quite sure. I am sure kids could talk, but have an adult around just in case.

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Old 03-15-2009, 07:52 PM   #5
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Default Re: Calling Ganz . . ?

Technically, the rules say you have to be 18 or older, but I have called and talked to a CS rep and my age was never questioned. As long as you act mature, you can probably get away with it. I've heard that they will allow a kid to talk if they speak to an adult first, but I don't know if this is true or not.
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Old 03-15-2009, 07:55 PM   #6
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Default Re: Calling Ganz . . ?

Actually you do have to be 18 or older. It says that on one of the many answering machine things when you call. I called anyway bcause my mom wouldn't because she said she wouldn't know what to say since its my problem on webkinz and she doesn't know much. Then they asked me if I was 18+, and I said no. They said they have some child polcy act and they can't talk to people under the age of 18. I told her my parents weren't home (which tehy weren't), and she said she would call my parents back.
I said wait, and asked her to change my pets name which was what I wanted done and she did.

Just ask them to do what you want.
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Old 03-16-2009, 05:21 AM   #7
call me jenny(:♥
 
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Default Re: Calling Ganz . . ?

Thanks you 2
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Old 03-16-2009, 05:42 AM   #8
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Default Re: Calling Ganz . . ?

View Post Originally Posted by JonasBrothers<3
I was wondering if you had to be 18 or older to talk to one of the customer service reps when you call Ganz. It'd probably be very hard for my mom to call since she doesn't know a lot about webkinz. Lol.

Thanks in advance,

-Jenny
Just to be on the safe side make sure that you have a parent there, and if they won't talk to you at first then have your Mom tell them it's OK to talk to you because she has no clue about Webkinz. You DON'T have to demand anything the people at Ganz are pretty much easy going and will work with YOU. Like I said though make sure that you have your Mom or dad there just in case. Good Luck.
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