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Old 08-29-2009, 09:44 AM   #1
westiemom
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Default Answered: Browser Problem

I have a MAC and use Safari. After two years, Webkinz World no longer works on it.

I got Firefox to use just for WW and half of the time it "can not find Webkinz.com"

Anhyone else have these problems?

A customer service at Ganz said he had no idea why Safari didn't work.

Last edited by kandym; 08-29-2009 at 09:54 AM.. Reason: more info
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Best Answer - Posted by Cloud One
Yes.

I'm almost never able to get WW to work on Safari now, as of a few weeks ago. I've been using Camino. I've also used Firefox.

Try Camino if Firefox isn't working for you either. No harm in having yet ANOTHER browser to choose from

FWIW, I thought maybe my recent Safari update was to blame, but I was on an older computer last week with an older version of Safari and that had the same problem.

(And yes I've cleared my cache, cookies, and have the latest version of Adobe Flash etc.)
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Old 08-29-2009, 09:54 AM   #2
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Default Re: Browser Problem

Yes.

I'm almost never able to get WW to work on Safari now, as of a few weeks ago. I've been using Camino. I've also used Firefox.

Try Camino if Firefox isn't working for you either. No harm in having yet ANOTHER browser to choose from

FWIW, I thought maybe my recent Safari update was to blame, but I was on an older computer last week with an older version of Safari and that had the same problem.

(And yes I've cleared my cache, cookies, and have the latest version of Adobe Flash etc.)
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Old 08-29-2009, 10:43 AM   #3
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Default Re: Browser Problem

Maybe try clearing your cache on firefox, because for me, when it "cannot find __" it works of I just clear my cache. Also, if that doesn't work, try internet explorer or some other web browser.

Good luck!
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Old 08-29-2009, 10:44 AM   #4
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Default Re: Browser Problem

I use FireFox and it works for me. I would do what Cloud One says
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Old 08-29-2009, 10:50 AM   #5
westiemom
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Default Re: Browser Problem

i clear cache every day on firefox as i only use it for WW

and I will look up Camino as a browser

thanks
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Old 08-29-2009, 10:56 AM   #6
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Default Re: Browser Problem

View Post Originally Posted by kandym
i clear cache every day on firefox as i only use it for WW

and I will look up Camino as a browser

thanks
Okay, but if Camino doesn't work out, I would try internet explorer. However, I recently switched to firefox because internet explorer wasn't working too well, so I wouldn't really recommend IE if there is a better option. =]
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Old 08-29-2009, 11:12 AM   #7
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Default Re: Browser Problem

Ihave 17 accounts and it will not let me on any of my accounts.been like this for four days. If it loads it will not let you do anything. Tried firefox and have ie. Nothing seems to work. Also please wait comes up if you are lucky enough to get on. Too much money tied up not to be working. I am sorry tht you have this trouble too. Its aggraviting i know!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 08-29-2009, 11:30 AM   #8
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Default Re: Browser Problem

I only use safari and camino. I clear cookies and cache everyday. Have you tried clearing history? I know when I had my PC that I would have to do that and retype in www.webkinz.com in order for it to work
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Old 08-29-2009, 11:36 AM   #9
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Default Re: Browser Problem

View Post Originally Posted by COWS4YOU
I only use safari and camino. I clear cookies and cache everyday. Have you tried clearing history? I know when I had my PC that I would have to do that and retype in www.webkinz.com in order for it to work
You know, Cows makes an interesting point... Sometimes when I can't get ww to load, refreshing the page won't work, but re-entering the URL, or re-selecting it from the bookmarks menu loads the page correctly.

FYI: To everyone who's suggesting Internet Explorer, IE stopped supporting Macs at version 5.
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Old 08-29-2009, 11:45 AM   #10
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Default Re: Browser Problem

I have been using safari to log onto webkinz world for almost 3 years now and I have experienced no problems. The reason the safari browser may not be opening webkinz world is because your computer is not up - to - date. Try clicking the little apple in the top - left hand corner of the computer screen and scrolling down to where it says software update. Once you do so, it should say "Checking for new software" once it does that, a list of everything that needs updates will pop up. Once it does, just click the "Install (insert number of items that need updating here) items. And then webkinz world should be working again. If not, I would try contacting the Apple Store about the problem.

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