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Old 11-16-2007, 11:08 AM   #1
Lil Kinz
NatMarShe is an unknown quantity at this point

Default Unanswered: brand new! need help!

Hi everybody - we're brand new to all of this, and are already enjoying it! But we are having a problem with some of the daily events. We've only been about to do the gem hunt and the wheel of wow once each. From then on every day it tells us we have already played when we haven't?! Also, what's the deal with the time?? I tried to submit the question at the site where they are supposed to send a post with an answer, but they never answered.... Feel like we really don't know what we are doing yet - are we missing something? Any good tutorials for the webkinz challenged ??? Thanks!!
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Old 11-16-2007, 11:21 AM   #2
Webkinz :)
pandacubzmom is on a distinguished road

Default Re: brand new! need help!

You aren't missing anything - this is a glitch! Try emailing them at:

support @ ganz.com (remove spaces)

---------- pandacubzmom added 1 Minutes and 43 Seconds later ----------

Sorry! That should be support @ webkinz.com

I think the phone # is 1-800- Webkinz (this may be the most successful way)

---------- pandacubzmom added 5 Minutes and 50 Seconds later ----------

If 1-800-webkinz doesn't work, try 1-866-webkinz. I know it's one of these!

Last edited by pandacubzmom; 11-16-2007 at 11:21 AM.. Reason: Automerged Doublepost
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Old 11-16-2007, 11:30 AM   #3
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Default Re: brand new! need help!

The number is 1-866-932-5469
Give them the customer service code 2407
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Old 11-16-2007, 12:01 PM   #4
Lil Kinz
NatMarShe is an unknown quantity at this point

Default Re: brand new! need help!

Thank you so much!! Called, and had to leave a message, and might try doing the email thing too, just to cover my bases!! The "help" on the site itself doesn't seem too helpful?!??!! Thank you again!! We hope to learn lots more from this site!!
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Old 11-16-2007, 06:43 PM   #5
Hannah359
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Default Re: brand new! need help!

Well I'm glad you got your problem solved, but if you need any more help PM me and I would be glad to help!
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Old 11-16-2007, 08:20 PM   #6
Chellebfff
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Default Re: brand new! need help!

contact ganz and then you should be able to get some help of off of them if they ask you your e-mail tell them because they have acess to everybodies account and they can fix or change anything they want or anything to webkinz world good luck
Old 11-16-2007, 11:01 PM   #7
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Default Re: brand new! need help!

Try to be patient because it will take a few days for them to call. Took a week for me but it was fixed within 24 hours after that! Good luck!
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