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Old 05-15-2007, 09:48 AM   #11
magicuni
Gifted
 
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Diamondgirl will become famous soon enough

Default Re: Bonus gift blank...how do I contact Ganz? *Update*

Glad to hear it always great to ask things all they can say is no.
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Old 05-15-2007, 10:04 AM   #12
MzMoody33
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Default Re: Bonus gift blank...how do I contact Ganz? *Update*

Glad it worked out. But now I just hope people think it's that easy and try to take advantage to get free items. And then Ganz will stop giving out the items to peole that really need it.
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Old 05-15-2007, 10:15 AM   #13
fireflyblue
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Default Re: Bonus gift blank...how do I contact Ganz? *Update*

Ganz can easily check your account to verify, so I don't think it would be so easy to scam. Harder to prove is when the games crash (argh) and you lose your earnings.
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Old 05-15-2007, 06:55 PM   #14
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lora01oh is just really nicelora01oh is just really nice

Default Re: Bonus gift blank...how do I contact Ganz? *Update*

They can check your account. We received an email giving us a number to call that included a "code" to talk to a live person. That person pulled up our account, told me what should have been in the bonus gift box (gold coin), verified that it has glitched and that we did not receive it and then asked me which exclusive my son would like. Said he was sure the coin wouldn't be our first choice

It would be darn near impossible to scam Ganz into thinking you didn't receive a gift if you had.

Oh, and Trev loves his new exclusive! Showed up just like they said it would.
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Old 05-15-2007, 07:12 PM   #15
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Default Re: Bonus gift blank...how do I contact Ganz? *Update*

What exclusive did he choose?
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Old 05-15-2007, 07:24 PM   #16
orangejuice12
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neon-pink-monkeys is on a distinguished road

Default Re: Bonus gift blank...how do I contact Ganz? *Update*

View Post Originally Posted by GuineaPigs
What exclusive did he choose?
I'm curious too, What item did he choose to get?!
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Old 05-15-2007, 07:35 PM   #17
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lora01oh is just really nicelora01oh is just really nice

Default Re: Bonus gift blank...how do I contact Ganz? *Update*

Well......

He choose the sleeping dragon bed. The Ganz rep said he could have anything on the exclusives list including the beds.

I did tell the Ganz rep that we weren't supposed to get a bed box with that adoption, but he insisted Trevor get what he wanted.

Pretty good deal considering he was supposed to get a gold coin!
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Old 05-15-2007, 07:40 PM   #18
hopper72596
Guest

Default Re: Bonus gift blank...how do I contact Ganz? *Update*

today i got a poodle and all of my rooms disapeared i did everything you all said to do and it didn't work so i called the people and they said they could see all of my rooms then when i went back on my rooms were there but nothing was in them and i had all of the rare beds and they're gone!

HELP!!!
Old 05-15-2007, 07:59 PM   #19
Joeysgrl
Gift Guru
 
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Default Re: Bonus gift blank...how do I contact Ganz?

View Post Originally Posted by lora01oh
Update:

Was contacted ny Ganz this morning and we were allowed to pick an exclusive and were told it would show up in our dock later today.

Will check back later to see, but I am sure it will.

Overall, great customer service once you get going in the right direction!

Thank you all for your help!

Lora

What did you pick when given a choice of an exclusive?????

Oops---I hadn't read to the end! LOL I hope he enjoys the dragon bed...i love the smoke that comes from the nose!!

Last edited by joeysgrl; 05-15-2007 at 08:02 PM..
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Old 05-16-2007, 06:17 PM   #20
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Default Re: Bonus gift blank...how do I contact Ganz? *Update*

View Post Originally Posted by hopper72596
today i got a poodle and all of my rooms disapeared i did everything you all said to do and it didn't work so i called the people and they said they could see all of my rooms then when i went back on my rooms were there but nothing was in them and i had all of the rare beds and they're gone!

HELP!!!
Ok, e-mail GANZ at support@webkinz.com
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