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-   Somebody Help! (http://www.webkinzinsider.com/forum/somebody-help-165/)
-   -   Blank, white login screen (http://www.webkinzinsider.com/forum/somebody-help-165/blank-white-login-screen-294347/)

billnes05-04-2008 09:44 PM

Blank, white login screen
Hello all,

When I click on "Login" all I get is a white screen. Here is the exact text from the Webkinz website:

If you are seeing a white screen when you try to log into Webkinz World, there are several solutions you can try.
1. Please go to www.adobe.com and update your Flash Player.
2. Please clear your cache. If you do not know how to do this, we have detailed instructions on our FAQ in the Technical Issues section. Just click on the question "How do I clear my cache?". If you wish to proceed directly to the Technical Issues page of the FAQ please click here.
3. Please make sure www.webkinz.com is an acceptable site for all pop-up blockers and anti-virus programs on your computer.

If these steps do not solve the problem, please contact your Internet Service Provider for further assistance.

I did all this. None of it worked. I am still getting a white screen. I'm on New York's Long Island so I called Cablevision. They said that as long as my Optimum Online works there is nothing that they can do for me.

What do I do now?

Thank you,
Bill "The Colonel" N.
Your humble cinema maintenance man from New York

Aboo05-04-2008 10:42 PM

Re: Blank, white login screen
I kept getting that error (the white screen) and finally talked with Ganz about it. The woman I talked to said it was caused by RealPlayer. She told me to open RealPlayer and go to "Tools" from the drop down menu and then "Preferences".

On the left side under "Categories" choose "Download & Recording". There is a box that says "Enable Web Downloading & Recording", make sure that is UNCHECKED.

Then close out. That fixed the problem for me. Hope it helps you!

mathmom205-05-2008 01:44 AM

Re: Blank, white login screen
Thanks Aboo! This was happening to me just now and your tips helped!

leahme99905-05-2008 05:45 AM

Re: Blank, white login screen
does it happen on the login page if you go straight there?

alleymaxx05-05-2008 08:17 PM

Re: Blank, white login screen
Thanks for sharing Aboo! I've been getting the same blank white screen for the past 2 days and it's been driving me crazy. I had done all the things that was suggested by Webkinz (the first reply to this thread) & it was no help but the RealPlayer thing did the trick.

Thanks a bunch for sharing. You saved me a phone call!!:thumbup:

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