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Old 12-23-2008, 09:32 AM   #1
Webkinz :)
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Angry Unanswered: Birthday Tokens - didn't get one...

Yesterday was my birthday. BUT, I didn't get my wish token. I don't know if this is a glitch on the end of Ganz or if my birthday is wrong on the account. The account was set up last year when they were having all sorts of problems and I don't know if I ended up with my correct birthday on the account (couldn't get the account info to print).

SO, did anyone here have a Birthday recently? Did you get a wish token? SHould I just wait until they send me a token to figure out the birthday on this account? (Seems easier than calling at this point).
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Old 12-23-2008, 09:41 AM   #2
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Default Re: Birthday Tokens - didn't get one...

I don't know if your supposed to get one for your birthday?
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Old 12-23-2008, 09:44 AM   #3
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Default Re: Birthday Tokens - didn't get one...

Yes, my birthday was recently, and I won't tell you when. But what I can say is that I did get a message and if you wait a few minutes I will post it. My birthday was at the beginning of December. Hold on I will go get a pic of the letter. Also my account was made in December of 06, so if that makes a difference.

Last edited by ilovewebkinz100; 01-02-2009 at 12:45 AM..
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Old 12-23-2008, 09:44 AM   #4
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Default Re: Birthday Tokens - didn't get one...

I don't think anyone is getting their birthday token, i could be just a glitch or maybe they stopped doing it.Also you might have put the wrong birthday when you were signing up.
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Old 12-23-2008, 09:45 AM   #5
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Default Re: Birthday Tokens - didn't get one...

Hi there, they are having problems with the Birthday tokens this month. Mine was last week and I didn't get mine at first. I just contacted Ganz and they were wonderful and awarded my token and cake to each of my accounts, no problem. I suggest you contact them as soon as possible with the Holidays approaching. If you are over 18, you can call them...if not, have your parent call for you. Their number is 1-866-932-5469. Try and speak to a real operator if you can to leave your message...Good luck! CJ
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Old 12-23-2008, 09:47 AM   #6
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Default Re: Birthday Tokens - didn't get one...

Hmm... I thought it was the anniversary that you started your account, not your birthday... but I could be wrong, I suppose.
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Old 12-23-2008, 09:49 AM   #7
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Default Re: Birthday Tokens - didn't get one...

I got mine though, so it wasn't all of December. I posted the pic back up there of my letter
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Old 12-23-2008, 09:49 AM   #8
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Default Re: Birthday Tokens - didn't get one...

My cousin got one on her birthday, which was december 7th.. I don't know if this is a recent thing... ?? You should call ganz and ask about it.
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Old 12-23-2008, 09:55 AM   #9
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Default Re: Birthday Tokens - didn't get one...

They do it for both, the anniversary of your account plus your birthday date that you registered on your account!!! CJ
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Old 12-23-2008, 09:55 AM   #10
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Default Re: Birthday Tokens - didn't get one...

Well, my b-day was late last month, I got my wish token. The letter was the exact same as I love webkinz's, so maybe you did do your b-day wrong. Were you a member last year? Did you get it on the right day then if you were? I vote just wait. Only 1 month TOPS. If you still don't get it, call or e-mail GANZ. I hope this helps!
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